How is Arbol billed?
Patient contact is billed per minute of service and, depending on volume and scope, the proposal may include a fixed monthly charge. Governance is quoted to fit each organization. Either way, the terms are in writing.
How long until it's live?
On average, seven days from the first meeting: we load your services, specialists, hours and contracted EPS, your team approves the tone and the flows, and Arbol starts answering on your line and your WhatsApp.
Why is governance quoted?
Because every population is different. Governance is designed with your team: we define the cohorts, the indicators and the alerts, and integrate the information it needs — health record, lab, billing, accounting and insurer data. Its scope depends on the size of the population and on your organization's systems.
Is governance only for PGP and capitation contracts?
No. It serves any organization responsible for the health of a population: an IPS or a network with population-based contracts, an insurer, a prepaid health plan or a chronic care program. Health systems across the region work in very similar ways, and mostly the names change: PGP and capitation in Colombia, per capita payment in Chile's primary care, capitated payment from the SIS (Peru's public health insurance) in Peru. The underlying work is the same: know your population, anticipate each patient's risk and act in time.
What does having AI from day one mean?
That your organization doesn't start from scratch. From go-live, Arbol connects to your health record, your calendar and your channels — more than 777 integrations, with no system change — and puts automated workflows, campaigns and a knowledge base with your organization's information to work. Your team writes to Arbi, our AI agent, in the browser, by email or on WhatsApp, the way they'd write to a colleague: they ask it to start a campaign, create a contact, review a file, call the waiting list or send the week's report as a PDF, and Arbi does it or helps them think through the best way to do it. If you switch it on, it also learns about your patients and their preferences and groups them into segments. Personal and health data are protected at every step, and our team sets up and supports everything with the experience it has gained in healthcare across the region.
Do integrations cost extra?
No. Connecting your health record, your calendar, the EPS and your payment methods is included.
Do I have to change systems?
No. Arbol integrates with your health record and your calendar; there's no migration.
How does the referral program work?
You introduce us to a clinic, an IPS or a private practice by WhatsApp or email; our team runs the demo and supports the process. If the organization signs on with Arbol, we pay you a commission. We send you the terms in writing.
