The appointment line, answered.
Calls, texts, WhatsApp and email, answered in your practice's name.
See contactabilityAI for clinics and medical practices. Every patient answered, wherever you are.
Arbol answers calls, texts, WhatsApp and email 24/7, and books and confirms appointments with your country's insurers, words and privacy law.
What your practice needs, handled.
No missed calls.
Answers every call at once, at night and on holidays too.
Fewer no-shows.
Confirms the day before and offers the freed slot to another patient.
Waiting patients, reached first.
Calls and texts whoever has a referral or an overdue check-up.
Reports you don't build by hand.
Every contact is logged with its time, its channel and its outcome.
On the channel each patient prefers, with memory across channels
- CallsAnswers and calls
- TextReminds and confirms
- WhatsAppBooks and sends forms
- EmailTakes referrals and orders
- Web chatAnswers on your site
The same problems in every country, and what Arbol does about each one
Missed appointments
Confirms the day before and offers the slot to the waitlist.
More than 15 million GP appointments in England are missed each year without notice.
NHS England, January 2019No-shows
Reminds by text, call or email and reschedules in the same conversation.
At a large U.S. medical center, 18.8% of appointments were no-shows, at about $196 each.
BMC Health Services Research, 2016Long waits
Calls the waitlist first when an earlier slot opens.
In Canada, the median wait from GP referral to treatment was 28.6 weeks in 2025.
Fraser Institute, December 2025
Every country has its own system. Arbol learns yours.
Before it answers its first call, we set Arbol up with who pays in your country, the words your patients use to ask for an appointment and the law that protects their data.
| Country | Who pays | Data protection law |
|---|---|---|
| United States | Medicare, Medicaid, commercial plans or self-pay | HIPAABAA on request |
| Canada | Provincial health plan or private insurance | PIPEDAand each province's health privacy law |
| United Kingdom | NHS or private | UK GDPRand the Data Protection Act 2018 |
| Ireland | HSE or private health insurance | GDPRand the Data Protection Act 2018 |
| Australia | Medicare or private health insurance | Privacy Act 1988 |
| New Zealand | Public system or private insurance | Privacy Act 2020 |
| Jamaica | Public system, private insurance or self-pay | Data Protection Act, 2020 |
| Your country | Don't see your country? Tell us where your practice is and we'll show you how Arbol would work there. Get in touch | |
How it works in your practice.
Patients, locations, times and figures are examples.
Overdue patients, with a date.
One campaign by call, text and WhatsApp to everyone overdue.
See governanceEvery location, one schedule.
Confirms the day before, reschedules and offers every freed slot to the waitlist.
See the AgendaAsk Arbi how your practice is doing.
Your team's agent: it answers in the browser, by email or on WhatsApp and prepares the report.
Meet ArbiMore for your practice
How it starts and how it's billed.
- 24/7
- answers calls, texts, WhatsApp and email
- 7 days
- on average, to go live
- 777+
- integrations included
Billed per minute of conversation and, depending on volume, a fixed monthly fee. The terms, in writing.
It connects to what you already use.
EHRs, insurers, payments and messaging: 777+ integrations, included.
In under a dayDepending on the case, some practices are connected that fast, with no data migration.
Gmail
Google Calendar
Outlook
Questions from practices around the world.
Does Arbol work in my country?
Yes. It is the same service everywhere: the assistant that answers and reaches your patients, your team's console, Arbi and, if you need it, Agenda by Arbol. In a 30-minute demo we go over how patients reach you, who pays and your country's privacy law, and send you in writing how you would get started.
Will it sound like my practice?
It is set up with your locations, your hours, the plans you take and the way your patients talk, and your team approves it before it answers anyone. Patients know they are talking to an AI.
Does it work with my EHR and my schedule?
Yes, with the systems you already use and no data migration. Integrations are included and, depending on the case, some practices are connected in under a day.
How does it protect my patients' data?
Health data is sensitive everywhere. Arbol announces the recording, keeps the purpose of each contact, gives access by role and lets you export or delete what was recorded. We sign a BAA or a DPA when your operation requires one; the Trust Center has the details.
Does it give medical advice?
No. When it hears a warning sign, it points to emergency care following your team's protocol and hands over to a person. That limit cannot be switched off.
Your practice, answered in your country.
30 minutes with our team, with your practice's cases.
Made in Colombia, with physicians and nurses on the team.