Arbol Enterprise
We know your organization from the inside.
That’s why we’re your partner in technology and AI infrastructure.
Our team includes physicians, nurses and engineers. We know the scheduling, the health records, the contracts and the prior authorizations of a healthcare organization, and we bring artificial intelligence to every part of your operation, on the systems you already have.
- ArbiYour team’s internal agentAsk, request and decide with data from the whole operation.
- BranchesAgendaScheduling and the EHR.
- TrunkContactabilityEvery conversation with your patients, on every channel.
- RootsYour systemsEHR, ERP, lab and payers: 777+ integrations.
We don’t sell development hours. We answer for operating results.
Every project starts with a problem your organization already measures (patients who can’t be reached, prior authorizations that drag on, contracts that miss their targets) and is built on a platform already running in healthcare organizations across Latin America. That’s why we move fast, and why we answer for what we deliver.
A layer of intelligence on top of your systems.
Your systems stay where they are: the EHR, ERP and billing, the lab, the contact center, the CRM and the payer portals.
Arbol connects to them through APIs, connectors and files, and brings them together in one layer: integrations, artificial intelligence, automation and audit.
And the work changes for the people: patients, clinicians, administration and leadership.
What your IT team will want to know.
The full detail is in our Trust Center and in the developer documentation.
- Integration
- Documented APIs (OpenAPI) and webhooks.
- 777+ connectors: EHR, ERP, lab, contact center, CRM and payers.
- No migrations: your systems remain the source of truth.
- Security
- AES-256 encryption at rest and TLS 1.2+ in transit.
- A dedicated database for your organization.
- Role-based access, least privilege and an audit log of every access.
- Data
- Your data is yours: full export in open formats (CSV and JSON), at no cost.
- Zero retention and zero training on your data at the model providers.
- Personal and health information hidden from the analyses that don’t need it.
- Artificial intelligence
- Clinical limits that can’t be switched off: the agents give patients no clinical advice and Arbol doesn’t diagnose; Amber’s clinical guidance speaks only to the care team.
- Rules, tone and workflows approved by your team before going live.
- Automations that start paused until your organization approves them.
- Compliance
- Built to HIPAA standards, with a BAA signed before any patient data is processed and a DPA under state privacy laws.
- TCPA consent and the FCC’s rules for AI voices: the agent always says it’s AI, and opt-outs are honored right away.
- A security program built on SOC 2’s Trust Services Criteria and aligned with NIST CSF 2.0; subprocessors with SOC 2 Type II or ISO/IEC 27001.
- Operations and support
- A team assigned to your organization: product, engineering and healthcare operations.
- Support from people who know your operation, not a ticket queue.
- Follow-up on the metrics agreed in the proposal.
How we work with large organizations.
In phases, each with a deliverable and a measurable result. The proposal comes in writing before we start.
- 01
Assessment
Processes, systems and data, reviewed with your teams.
DeliverableOpportunity map and business case.
- 02
Design
The solution, the architecture and the phased plan.
DeliverableA written proposal, with scope, phases and metrics.
- 03
Implementation
In phases, in production, alongside your IT team.
DeliverableEach phase in production, with its result measured.
- 04
Operations
Support, continuous improvement and a steering committee.
DeliverableRegular metrics and a shared roadmap.
Where we start.
Patient access at scale
AI-powered answering and outreach for millions of members: scheduling, confirmations and campaigns by phone, text, WhatsApp, email and web.
ContactabilityRisk and contract management
Cohorts, lab alerts, priorities and quality-measure tracking for capitated, shared-savings and other value-based contracts.
GovernanceScheduling and health records
Agenda by Arbol for networks with many locations, or integration with the scheduling system and EHR you already run.
AgendaAdministrative processes
Prior authorization, referrals, claims and denials, with agents that work on your systems.
Custom-builtInsight for leadership
Arbi, to ask about operations and get reports in the browser, by email or on WhatsApp.
AI for healthcare
Let’s talk about your organization.
A meeting with the Arbol Enterprise team to review your processes, your architecture and where it makes sense to start.