Hello? Answered on the first ring.
Your call center and your WhatsApp, answered around the clock by your clinic’s assistant.
See ContactabilityArbol finds the patients your clinic is losing. It calls them and books the appointment.
Artificial intelligence for clinics in Peru: using your own data, it knows who is due for a follow-up, a checkup or a result review, and your clinic’s assistant calls them or messages them on WhatsApp.
With physicians and nurses on the team, and in your time zone.
3,425 patients with something pending this month
Today in Lima
- 212Chronic care
- 23Prenatal
- 87Well child
- 2,690Annual checkup
- 402Oncology
- 11Post-discharge
In Peru, patients don’t come back on their own.
37.7%
of people with a chronic health problem sought care. And 93.7% are insured: SIS (public insurance), EsSalud (social security) or private.
INEI, September 2026 (opens in a new tab)62.8%
of people diagnosed with hypertension received treatment in the past year. In 2024 it was 65.5%.
INEI, ENDES 2025 (opens in a new tab)33.6%
of children under three are up to date on their growth and development checkups.
INEI, ENDES 2025 (opens in a new tab)
How Arbol works: it finds, calls and books
Arbol cross-checks the health record, the lab, the schedule and the members covered by your contracts, and counts, program by program, who is due back.
Mónica · calling Rosa, 64, from the chronic care program
“Good morning, Rosa. This is Mónica, the virtual assistant at Clínica Norte. You’re due for your diabetes checkup. Shall I book it for you?”
Appointment booked · Thursday 9:40 a.m. · La Molina location
It’s on your schedule and in her record. On the chronic care cord, one knot fewer.
Every knot is a patient with a name.
Not a list of thousands: who, why and what has already been done.
Explore governanceAnnual checkup
Julio, 47
Contracts: His employer’s insurance covers one checkup a year, and he hasn’t had it this year.
Checkup booked · Saturday 7:30 a.m., fasting
Chronic care
Rosa, 64
Lab: HbA1c of 8.4%. In March it was 7.1%.
Her physician alerted · checkup Thursday 9:40 a.m.
Well child
Mateo, 1
Lab: Hemoglobin of 10.1 g/dL at his growth checkup.
Pediatrician alerted · checkup and vaccines on Tuesday
Prenatal
Lucía, 29
Schedule: Week 22. She missed her prenatal visit.
Prenatal visit and ultrasound on Saturday, same location
Can’t wait
Carlos, 36
Lab: Dengue: positive NS1 antigen. He went home yesterday.
Your clinic’s epidemiology team alerted · daily call
It knows who pays. And works for each of them.
Insurers and EPS (private plans)
Quotes the plan’s copay, prepares the letter of guarantee (the insurer’s pre-authorization) and gets every member to their annual checkup.
Your own health plan
Makes sure members use their plan, and renew it.
Self-pay
Quotes the price and sends the payment link, including to patients who have SIS or EsSalud and prefer to be seen at your clinic.
Employers
Books occupational health exams by shift and by location.
EsSalud and SIS
If you serve patients under a contract, it calls every referred patient and books their appointment.
All your locations, in one schedule.
Agenda by Arbol confirms, reschedules and offers every slot that opens up to the waitlist.
See AgendaAsk Arbi how your programs are doing.
Your team’s AI agent: it answers you in the browser, by email or on WhatsApp, and prepares the report for each insurer.
Meet ArbiYour call center answers in seven days. Your programs follow in stages.
Day 1
We learn your clinic
Your call center, your programs and your payers, in half an hour.
Days 2 to 6
We set it up with you
Locations, fee schedule, copays and the emergency protocol. Your team signs off.
Day 7
Live
Calls and WhatsApp on the number you’ve always had. Then, program by program.
Questions from Peru.
What does Arbol do, exactly?
Three things that work together: it finds the patients with something pending (governance), calls them or messages them on WhatsApp (patient contact) and books their appointment (the Agenda). Many clinics start with the call center and add their programs in stages.
Does it fit the way a clinic works in Peru?
Yes. The assistant speaks the way people do in Peru, from “separar la cita” to the DNI (the national ID), the copay and the letter of guarantee, and each patient is handled according to who pays for their care: their insurer or EPS, your clinic’s own health plan, their own pocket, their employer or a contract with EsSalud or SIS.
Does the clinic have to change its system?
No. Arbol works on top of your number, your WhatsApp, your schedule and your health records, with more than 777 integrations, and your data can be exported in full whenever you ask.
Does it give medical advice?
Never: no doses, no diagnoses, and at a warning sign it hands off to a person on your team. Arbol flags and prioritizes; diagnosis, treatment decisions and reporting belong to your team.
Does it tell patients it isn’t a person?
Yes: in its first sentence it says it is your clinic’s virtual assistant and that the call is recorded. And since September 10, the regulations of Ley 31814, Peru’s AI law, require high-risk uses in health to tell patients what the AI is used for and to keep human oversight. What is already required, in El Peruano (in Spanish) (opens in a new tab).
What happens to my patients’ data?
It is sensitive data under Ley 29733, Peru’s personal data protection law, and its regulations, in force since March 2025: it is processed with the patient’s consent, for a stated purpose and with security measures, encryption and isolation by clinic. The health record stays in your system.
How much does it cost, and how long does it take?
Patient contact has a per-minute rate and, depending on volume, may include a fixed monthly charge; governance for your programs gets a tailored quote. Your call center is answered in about seven days, and every term is in writing.
Let’s look at your clinic in Arbol.
A 30-minute demo: your call center, your programs and the best place to start. You leave with the proposal in writing.
Peru · For clinics, medical centers and insurers