Dentistry
Arbol answers your practice's phone and messages. But answering is the easy part, and it is where almost everything sold as an «AI front desk» stops. Scroll slowly: the conversation never leaves the screen — the camera pulls back from it.
Scale 1 · One voice·Answers
Tuesday, 9:12 p.m. — the practice closed three hours ago.
The phone got answered at twelve past nine at night. That is the lowest rung, and it is exactly where the rest of the category stops.
Scale 2 · A few words·Understands
«I cracked a molar»
ReasonFractured tooth
«since last night»
Onset24 hours
«No, never»
RelationshipNew patient
«tomorrow?»
UrgencyHigh · same week
This is not a transcript. It is knowing what they asked for, how long it has hurt, whether they already knew you, and how fast they need to be seen.
Scale 3 · A few fields·Classifies
What gets written
Wednesday · your schedule
That schedule is yours. Arbol reads it and writes to it. It does not replace it, migrate it, ask you to change software, or touch your clinical records. Switch Arbol off tomorrow and your schedule is exactly where it was.
Scale 4 · One person·Remembers
June 2 · Web chat
Asked about whitening prices. Did not book.
June 19 · Call
Mild pain when chewing. Asked for an appointment, never confirmed.
June 24 · Call
Fractured molar. Booked for the next morning.
The 9:12 call was her third in a month, and the first that ended in an appointment. Dana never repeated her details once: to the system, the June chat and last night's call are the same person.
Scale 5 · A thousand people·Detects
ResolvedUnresolvedPattern foundThe 9:12 call
40
accepted treatment plans with no date
People who already said yes, already sat in the chair, and nobody called back. It is the most expensive asset a practice lets go cold.
12
people on their third call about pain
No single one of those calls looked like a problem. All three together do: someone is not getting what they came for.
1 in 3
conversations happen with the practice closed
Evenings, weekends and holidays. That is not opening hours — that is when it hurts.
None of this shows up in a single call. It appears only when someone looks at all five hundred and forty together — and that someone does not have to be a member of your team at eleven at night.
Every figure on this page comes from a government source — health departments, national statistics agencies, standing regulation. No vendor benchmarks, no sector blogs. In healthcare, a number the state did not publish is a number your board can knock down in one meeting.
A system that only reacts to what comes down the phone line is an expensive phone line. This is what happens when nobody is asking for anything.
In healthcare, a system's limits say more than its features. Ours are not a setting: they ship on.
It will not say whether the pain means decay, will not suggest taking anything, will not interpret a symptom. That limit ships on, and there is no switch to turn it off.
It records what the person said and marks it as stated urgency. Who is actually urgent is your team's call.
If there is no slot, it does not promise one. It offers the next one that genuinely exists, or escalates the case to a person.
Asked directly, it says what it is. A practice that misleads in the first sentence has already lost the visit.
It is every practice's first question, and the answer is short: no migration, no IT project, no new software for anyone to learn. Here is what actually happens, in order.
Day 1
You show us how you book today. No switching systems, no exports, no migrating clinical records.
Days 2–5
We configure the agent with your services, locations, hours and rules. Your team reads and approves it before it answers a single call.
Day 6
It answers. Start with whatever hours you choose — many practices begin with evenings and weekends only, to watch it work with nothing at risk.
After that
You adjust it from a console, in plain language, without filing a request with anyone. If you want it off tomorrow, it goes off.
Not a slide deck. We bring your case: how many conversations you have today, which ones are falling through, and what scale 5 would look like for your practice.
The 9:12 p.m. conversation, the record, the schedule and the 540 marks are demonstration material, built to explain how the system works. They do not represent any real practice. Sector figures are linked to their source and carry that source's date.