Your appointment line, answered.
Calls, WhatsApp, texts and email, answered in your IPS's name.
See patient contactAI for IPS, Colombia's care providers. No patient left unanswered.
Calls, WhatsApp, texts and email: Arbol answers, books appointments and brings your patients back, at any hour.
What your IPS needs, solved.
No missed calls.
It answers them all at once, even at night and on holidays.
Fewer no-shows.
It confirms every appointment and sends reminders by WhatsApp or text.
Preventive outreach, on track.
It calls and messages each patient who is due for a checkup.
Evidence for quality and audits.
Every contact logged with its time and outcome, no manual reporting.
On the channel each patient prefers, with memory across channels
- CallsAnswers and calls out
- WhatsAppBooks and confirms
- TextSends reminders
- EmailReceives orders and sends results
- Web chatAnswers on your website
Helps you comply with
- Timely appointmentsResolución 256 de 2016
- Preventive outreachResolución 3280 de 2018
- Wait times (MGTE)Resolución 2117 de 2025
- Personal dataLey 1581 de 2012
How it works at your IPS.
Example patients, sites, times and figures.
Your care programs, up to date.
Outreach campaigns for patients with hypertension, pregnant patients or anyone overdue for a Pap test.
See governanceAll your sites, on one schedule.
It confirms, reschedules and offers every slot that opens up to the waiting list.
See the AgendaAsk Arbi how your IPS is doing.
Your team's agent: it answers in the browser, by email or on WhatsApp, and prepares the report.
Meet ArbiMore services for your IPS
How it starts and how you pay.
- 24/7
- answers calls, WhatsApp, texts and email
- 7 days
- on average, to get started
- 777+
- integrations included
Billed per minute of conversation and, depending on volume, a fixed monthly charge.
Connects to what your IPS already uses.
EHR, EPS (Colombia's health insurers), payments and messaging: more than 777 integrations, included.
In under a dayDepending on the case, some IPS are integrated that fast, with no data migration.
Questions IPS ask
What exactly does my IPS buy?
One service in four parts: the assistant that answers and messages your patients by phone, WhatsApp, text, email and web chat; your team's console; Arbi; and, if you need it, Agenda by Arbol.
Does it replace my call center?
No. It answers what gets lost today and the routine requests, and hands off to a person anything that needs one.
Does it work with my EHR and my scheduling system?
Yes, with the ones you already use and with no data migration. Integrations are included and, depending on the case, some IPS are integrated in under a day.
Does it work for a network with several sites?
Yes. Each site has its own schedule and reports, in a single account. For large networks, governance of capitation and PGP contracts is designed to fit.
Does it give medical advice?
No. At any warning sign, it directs the patient to the emergency room following your team's protocol and hands over to a person. That limit cannot be switched off.
How does it protect my patients' data?
As sensitive data (Ley 1581 de 2012), with consent and only for their care. Patients know they are talking to an AI (Circular 002 de 2024 of the SIC, Colombia's data protection authority).
Your IPS, covered from day one.
30 minutes with our team, built around your IPS's cases.
Made in Colombia, with physicians and nurses on the team.