The phone line, answered.
Calls, WhatsApp, text and email, all in your clinic's name.
See patient contactArtificial intelligence for clinics in Ecuador. Every patient, booked.
Calls, WhatsApp, text and email: Arbol answers IESS (social security), prepaid-plan and self-pay patients, at any hour.
What your clinic needs, handled.
No missed calls.
Answers them all at once, nights and holidays included.
Fewer empty slots.
Confirms the day before and offers any freed slot to another patient.
Referred patients, reached first.
Calls and messages everyone with a referral who hasn't booked yet.
Reports you don't build by hand.
Every contact is logged with its time, channel and outcome.
On the channel each patient prefers, with memory across channels
- CallsAnswers and calls out
- WhatsAppBooks and sends instructions
- TextSends appointment reminders
- EmailTakes test orders
- Web chatAnswers on your website
Every patient arrives by a different path, and Arbol follows the rules of each one
IESS referral
Books them and sends what to bring.
The IESS private network has 429 clinics.
Primicias, November 2025Prepaid plan or insurance
Answers with the plans your clinic accepts.
1.68 million people have private medical insurance.
ACESS, February 2026, via VistazoSelf-pay
Quotes the price, sends the payment link and books.
At the IESS, the wait for an appointment was 40 to 65 days in early 2026.
Primicias, July 2026
At work in your clinic.
Patients, locations, times and figures are examples.
Your referrals, scheduled.
One campaign by call, WhatsApp and text to everyone with a referral who hasn't booked yet.
See governanceQuito and Guayaquil, on one schedule.
Confirms the day before, reschedules and offers every freed slot to the waitlist.
See the AgendaAsk Arbi how your clinic is doing.
Your team's agent: it answers in the browser, by email or on WhatsApp and prepares the report.
Meet ArbiMore services for your clinic
How to get started and how it's billed.
- 24/7
- answers calls, WhatsApp, texts and email
- 7 days
- on average, to go live
- 777+
- integrations included
Billed in U.S. dollars, per minute of conversation and, depending on volume, with a fixed monthly charge.
It connects to your current tools.
Health records, insurers, payments and messaging: more than 777 integrations, included.
In under a dayDepending on the case, some clinics are connected that fast, with no data migration.
- Gmail
- Google Calendar
- Outlook
Questions from clinics in Ecuador.
What exactly does my clinic buy?
A service in four parts: the assistant that answers and messages your patients by call, WhatsApp, text, email and web chat; your team's console; Arbi; and, if you need it, Agenda by Arbol.
Does it help if many of my patients are referred by the IESS?
Yes. It answers referred patients who call and, with the list your team uploads, calls and messages those who haven't booked yet; every attempt is logged. It does not process referrals or billing claims (planillas) with the IESS.
Does it work with my EHR and my schedule?
Yes, with the ones you already use, and no data migration. Integrations are included and, depending on the case, some clinics are connected in under a day.
Does it give medical advice?
No. At any warning sign, it directs the patient to emergency care following your team's protocol and hands off to a person. That limit cannot be switched off.
How does it protect my patients' data?
Ecuador's data protection law (LOPDP) treats health data as a special category. Arbol announces the recording, keeps the purpose of each contact, gives access by role and lets you export or delete what was recorded. Patients know they are talking to an artificial intelligence.
Your clinic, answered around the clock.
30 minutes with our team, using your clinic's own cases.
Made in Colombia, with physicians and nurses on the team.