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Every message, answered. On the channel it came in.

Arbol answers your patients by phone, text, WhatsApp, email and your website chat, around the clock: it books appointments, answers the usual questions, sends payment links and estimates, and logs it all in your systems.

Book a demoWhat it handles

16Appointments booked

  1. Any pediatrics openings this week?
  2. I’d like to book an appointment, please
  3. Can you move my appointment to Friday?
  4. Anything open tomorrow morning?
  5. I need a primary care visit
  6. Can I move my checkup to the afternoon?
  7. I’d like to book a dental cleaning
  8. Is there an opening for my mom on Monday?
  9. Any pediatrics openings this week?
  10. I’d like to book an appointment, please
  11. Can you move my appointment to Friday?
  12. Anything open tomorrow morning?
  13. I need a primary care visit
  14. Can I move my checkup to the afternoon?
  15. I’d like to book a dental cleaning
  16. Is there an opening for my mom on Monday?

16Questions answered

  1. Do you take my insurance?
  2. What time do you open on Saturday?
  3. Where is the North office?
  4. Is there parking?
  5. What should I bring?
  6. Is the lab open on Sunday?
  7. Is there a pediatrician at the South office?
  8. How long do results take?
  9. Do you take my insurance?
  10. What time do you open on Saturday?
  11. Where is the North office?
  12. Is there parking?
  13. What should I bring?
  14. Is the lab open on Sunday?
  15. Is there a pediatrician at the South office?
  16. How long do results take?

12Payment links sent

  1. Can you send me the payment link?
  2. Can I pay for my visit online?
  3. I need to pay my copay
  4. Do you take credit cards?
  5. How do I pay for my lab work?
  6. Send me the link again, please
  7. Can you send me the payment link?
  8. Can I pay for my visit online?
  9. I need to pay my copay
  10. Do you take credit cards?
  11. How do I pay for my lab work?
  12. Send me the link again, please

12Estimates sent

  1. How much is an MRI?
  2. What does a physical cost?
  3. How much is a dental cleaning?
  4. What’s the self-pay price for a visit?
  5. Estimate for pre-employment labs
  6. How much is the prenatal package?
  7. How much is an MRI?
  8. What does a physical cost?
  9. How much is a dental cleaning?
  10. What’s the self-pay price for a visit?
  11. Estimate for pre-employment labs
  12. How much is the prenatal package?

Trusted by

  • Centro Neurológico del Norte
  • Somos Salud IPS Integral
  • Orso Visión Ópticas
  • Promover
  • Tu Oído IPS

+777 integrations

A conversation can end in many things.

Not just an appointment. Arbol handles whatever each patient came for, on the channel they chose.

Answers the usual questions.

Web chat · 7:42 p.m.Example

  1. PatientDo you take my insurance? And are you open Saturday?
  2. Northside HealthYes, we’re in network with your plan. On Saturday the North office is open 7:00 a.m. to noon.

Answered in 2 seconds, with the information your team approved

Books in the system you already use.

Text · 11:48 p.m.Example

  1. PatientAny pediatrics openings this week? It’s for Tommy.
  2. Northside HealthThursday the 2nd at 7:30 a.m. with Dr. Parker. Want me to book it?
  3. PatientYes, please.

Booked in your schedule · Thursday the 2nd, 7:30 a.m.

Sends the payment link without leaving the chat.

Text · 9:10 a.m.Example

  1. PatientCan you send me the link to pay for my visit?
  2. Northside HealthOf course, Laura. Here’s the payment link for your visit on Friday.

Payment link sent in the same conversation

Quotes with your prices.

Email · 10:02 a.m.Example

  1. PatientI’d like an estimate for pre-employment physicals for 12 people.
  2. Northside HealthHere’s the estimate, with each exam listed and the locations where they’re done.

Estimate sent, with your organization’s prices

Calls, reminds and confirms.

Call · 6:00 p.m.Example

  1. Northside HealthHi George, this is Northside Health calling to remind you about your checkup tomorrow at 8:30 a.m.
  2. PatientYes, I’ll be there.

Confirmed · recorded and transcribed

Your team leaves at 6:00 p.m.

The messages don’t.

  1. Do you open at 6 or 7 tomorrow?Answered
  2. I lost the order for my blood workOrder resent
  3. Is there a pediatrician tomorrow for my son’s checkup?Appointment booked
  4. Can I change my mom’s appointment? We can’t make itMoved to Friday
  5. How much is a pregnancy ultrasound?Estimate sent
  6. Can I get a doctor’s note for work?Answered
  7. I don’t understand my test resultHanded to a person
  8. Do I need to fast for tomorrow’s labs?Answered
  9. Send me the link to pay my copayPayment link sent
  10. Yes, I confirm my 7:30 appointmentAppointment confirmed

Arbol answers all night, with the information your team approves.

At 7:00 a.m., your team walks in with everything answered.

Your EHR, your calendar, your phone and texts, your email and your payments. No migrations.

  • EpicEHR
  • WhatsAppMessaging
  • Oracle HealthEHR
  • Gmail
  • InterSystems TrakCareEHR
  • Instagram
  • Philips TasyEHR
  • Google Calendar
  • StripePayments
  • Outlook
  • PayPalPayments
  • Messenger
  • Calendly
  • Google Meet
  • ZapierAutomation
  • Teams
  • Google Sheets
  • Telegram
  • HubSpotCRM
  • ZoomVideo
  • MailchimpEmail marketing
  • SlackWork
  • +777integrations

Front desk stopsanswering the samequestion all day.

Hours, locations, insurance and prices: Arbol answers with the information your team approves, on every channel at once.

Nurses stopdialing patientafter patient.

Arbol calls and texts every patient in the program, with the attempts and hours you set, and only hands nursing the ones who ask to talk to a person.

Billing collects,quotes, and has proofof every contact.

Payment links and estimates in the same conversation, and every message and call logged, recorded and transcribed.

And if your organization turns on Arbol governance, the same channels help you

Care.

Governance finds what each patient’s care is missing, alerts nursing and the physicians, and contactability reaches the patient on the channel they answer.

  1. George M., 67 · diabetesExample

    Eight months without a creatinine test, and the program calls for one every six.

    Offered the test by text · booked Thursday at 7:00 a.m.

  2. Rose T., 72 · hypertensionExample

    Her follow-up was booked with primary care; the program calls for cardiology.

    Site coordinator alerted · rebooked before Friday

  3. Sarah L., 9 · order from Dr. ParkerExample

    The test on the order doesn’t match the one the program’s guideline calls for.

    Physician alerted before the order went out

Governance is a separate product, switched on when you need it. Your team decides what it reviews, who it alerts and what Arbol tells patients.

Let’s look at your channels in Arbol.

A 30-minute demo with our team: your channels, your most common questions, your billing and your systems.

Book a demoOr talk to our team

Built to HIPAA standards · A signed BAA before any patient data

  • WhatsApp
  • Calls and texts
  • Email
  • Web chat

In Bogotá, at any hour. Arbol is answering on the phone, WhatsApp, text, email and web chat.

Phone, WhatsApp, text, email and web chat.

Your patients are messaging you.

Book 30 minutes and see who answers them.

A video call with our team, using your real channels: WhatsApp, calls, SMS, email and web chat, answered in your organization's name.

Book 30 minutesMessage us on WhatsApp
Or pick a day

support@getarbol.com

In Bogotá, at any hour. Arbol is answering.