Nueva EPS API, with Arbol. For the providers that care for its members.
Health insurer (EPS) in the subsidized and contributory regimesColombia
What Nueva EPS is
Nueva Empresa Promotora de Salud S.A. (Nueva EPS) is a health insurer (EPS) based in Bogotá, with members in both the subsidized and contributory regimes.
It is the largest EPS in Colombia by membership and operates in every department.
Clinics work with Nueva EPS to check member eligibility, request authorizations, upload RIPS files and submit invoices.
11,312,640 members as of August 2026 (21.5% of the national total): 6,913,538 in the subsidized regime and 4,399,102 in the contributory regime.
Source: minsalud.gov.co (opens in a new tab)It has members in all 32 departments and Bogotá; the largest groups are in Antioquia (8.3%), Valle del Cauca (8.2%) and Santander (8.0%).
Source: minsalud.gov.co (opens in a new tab)
Nueva EPS API with Arbol
Arbol API
Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there.
What Nueva EPS offers
Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices.
Nueva EPS portal (opens in a new tab)What Arbol does with Nueva EPS
- Answers Nueva EPS members on your phone line, WhatsApp and web chat, at any hour.
- Asks for the order and the authorization before offering a slot, and prepares the case for your authorizations team.
- Books, confirms and reschedules on the calendar you already use, and offers every freed slot to the waiting list.
- Keeps every conversation on record for the reports of your contract with Nueva EPS: fee-for-service, capitation or global prospective payment.
How Nueva EPS connects to Arbol
You tell us how your practice works with Nueva EPS: the contracted services and what it requires before an appointment.
We load those rules — orders, authorizations, sites and specialties — and your team approves them.
Arbol starts answering on your usual number and WhatsApp, with no system migration.
Nueva EPS, combined
- Nueva EPS+WhatsApp
- Nueva EPS+Google Calendar
- Nueva EPS+Microsoft Outlook
- Nueva EPS+Calendly
- Nueva EPS+Medifolios
- Nueva EPS+gMedic
- Nueva EPS+ViSof
- Nueva EPS+Dynamics 365
- Nueva EPS+Odoo
- Nueva EPS+Zoho Bigin
- Nueva EPS+Copper
- Nueva EPS+Close
- Nueva EPS+Attio
- Nueva EPS+Capsule CRM
- Nueva EPS+Agile CRM
- Nueva EPS+Nutshell
- Nueva EPS+Salesmate
- Nueva EPS+Folk
- Nueva EPS+QuickBooks
Questions about Nueva EPS
Does Nueva EPS have an API?
Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices. Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there.
Does Arbol have a partnership with Nueva EPS?
No. Nueva EPS is a trademark of its owner and does not sponsor or endorse Arbol. Arbol works on your organization's side, with the processes and accounts you already have with Nueva EPS.
Does Arbol replace the Nueva EPS portal?
No. What Nueva EPS requires through its own channel — authorizing, filing, billing — stays there. Arbol leaves the case and the conversation ready so your team never starts from scratch.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with security measures, encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Nueva EPS does not sponsor or endorse Arbol.
Let's look at your operation with Nueva EPS.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.