WhatsApp API, with Arbol. Your clinic's assistant, on your own number.
Customer messagingGlobal
What WhatsApp is
WhatsApp Business is WhatsApp's (Meta) offering for companies, and it comes in two versions.
The WhatsApp Business app is free and built for small businesses: a business profile, a product showcase and automated replies, with limited customization and integration. The WhatsApp Business Platform is for medium and large businesses: it gives API access to message customers at scale, connect other systems and send template messages, which are billed per message.
Confirm appointments, send reminders and answer patient questions on the channel they already use.
WhatsApp has more than 3 billion monthly users, according to Mark Zuckerberg on Meta's first-quarter 2025 earnings call.
Source: techcrunch.com (opens in a new tab)Since July 1, 2025, the platform charges per message: only delivered template messages are billed, and non-template messages are free within the customer service window.
Source: developers.facebook.com (opens in a new tab)
WhatsApp API with Arbol
Arbol API
Arbol is already connected to WhatsApp: your tech team works with Arbol's API instead of building on WhatsApp's.
The WhatsApp API
Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook.
WhatsApp documentation (opens in a new tab)What Arbol does with WhatsApp
- Answers at any hour on WhatsApp, in your organization's name, and says it is its virtual assistant.
- Books, confirms, reschedules and reminds appointments in the same conversation.
- Sends payment links, instructions and documents, and hands over to a person on your team when needed.
- Remembers what the patient said on the phone: it never asks for the same details twice.
How WhatsApp connects to Arbol
You connect your organization's WhatsApp business account from Arbol.
Your team approves the tone, the hours and the message templates.
The assistant starts answering and your team sees every conversation in the console.
WhatsApp, combined
- WhatsApp+Nueva EPS
- WhatsApp+EPS Sanitas
- WhatsApp+EPS SURA
- WhatsApp+Salud Total EPS
- WhatsApp+Coosalud EPS
- WhatsApp+Mutualser EPS
- WhatsApp+EPS Famisanar
- WhatsApp+Compensar EPS
- WhatsApp+Savia Salud EPS
- WhatsApp+Emssanar EPS
- WhatsApp+Asmet Salud EPS
- WhatsApp+Capital Salud EPS
- WhatsApp+EPS SOS
- WhatsApp+Aliansalud EPS
- WhatsApp+Colmédica
- WhatsApp+Seguros SURA
- WhatsApp+AXA Colpatria
- WhatsApp+Seguros Atlas
- WhatsApp+Colsanitas
- WhatsApp+Medisanitas
- WhatsApp+Comfenalco Valle
- WhatsApp+Medifolios
- WhatsApp+gMedic
- WhatsApp+ViSof
- WhatsApp+Wompi
- WhatsApp+PSE
- WhatsApp+Nequi
- WhatsApp+Mercado Pago
- WhatsApp+PayPal
- WhatsApp+Stripe
- WhatsApp+Google Calendar
- WhatsApp+Microsoft Outlook
- WhatsApp+Calendly
Questions about WhatsApp
Does WhatsApp have an API?
Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook. Arbol is already connected to WhatsApp: your tech team works with Arbol's API instead of building on WhatsApp's.
Can it message the patient first on WhatsApp?
Yes, with the message templates your team approves: confirmations, reminders and health campaigns. When the patient replies, the conversation continues as usual.
Does Arbol have a partnership with WhatsApp?
No. WhatsApp is a trademark of its owner and does not sponsor or endorse Arbol. Arbol works on your organization's side, with the processes and accounts you already have with WhatsApp.
What happens to patient data?
They are health data, sensitive under your country's data protection law: processed for a stated purpose, with the patient's authorization and with security measures, encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. WhatsApp does not sponsor or endorse Arbol.
Let's look at your operation with WhatsApp.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.