Wompi payment links over WhatsApp. With Arbol, in the same conversation where it books.
How it works
The patient writes on WhatsApp to ask for an appointment or a price.
Arbol quotes the amount from your clinic's price list.
It sends the Wompi payment link in the same conversation.
It keeps a record of who received the link and how it ended.
What each one is
Customer messaging
WhatsApp
WhatsApp Business is WhatsApp's (Meta) offering for companies, and it comes in two versions. The WhatsApp Business app is free and built for small businesses: a business profile, a product showcase and automated replies, with limited customization and integration. The WhatsApp Business Platform is for medium and large businesses: it gives API access to message customers at scale, connect other systems and send template messages, which are billed per message.
Confirm appointments, send reminders and answer patient questions on the channel they already use.
WhatsApp has more than 3 billion monthly users, according to Mark Zuckerberg on Meta's first-quarter 2025 earnings call. Source: techcrunch.com (opens in a new tab)
Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook.
WhatsApp integrationPayment gateway
Wompi
Wompi is the payment platform of WOMPI S.A.S., a subsidiary of Bancolombia (Grupo Cibest). In Colombia it accepts credit and debit cards, PSE, Nequi, Daviplata, Bancolombia transfers and QR, cash at banking agents, Puntos Colombia and buy now, pay later. It offers payment links to share over WhatsApp, social media or email, and it also operates in Panama, Guatemala and El Salvador.
Collect payment for a visit or procedure up front with a payment link the patient can pay by card, PSE or Nequi.
In 2025, more than 40,000 businesses used Wompi every month, and more than 13 million unique payers paid through it. Source: valoraanalitik.com (opens in a new tab)
Wompi publishes a REST API to create transactions and payment links, and sends a webhook when a transaction's status changes.
Wompi integration
Questions
Does the money go through Arbol?
No. The payment happens in Wompi, into your organization's account. Arbol sends the link and records the conversation.
Do WhatsApp or Wompi endorse Arbol?
No. WhatsApp and Wompi are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under your country's data protection law: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. WhatsApp and Wompi do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at WhatsApp and Wompi in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.