Nequi payment links over WhatsApp. With Arbol, in the same conversation where it books.
How it works
The patient writes on WhatsApp to ask for an appointment or a price.
Arbol quotes the amount from your clinic's price list.
It sends the Nequi payment link in the same conversation.
It keeps a record of who received the link and how it ended.
What each one is
Customer messaging
WhatsApp
WhatsApp Business is WhatsApp's (Meta) offering for companies, and it comes in two versions. The WhatsApp Business app is free and built for small businesses: a business profile, a product showcase and automated replies, with limited customization and integration. The WhatsApp Business Platform is for medium and large businesses: it gives API access to message customers at scale, connect other systems and send template messages, which are billed per message.
Confirm appointments, send reminders and answer patient questions on the channel they already use.
WhatsApp has more than 3 billion monthly users, according to Mark Zuckerberg on Meta's first-quarter 2025 earnings call. Source: techcrunch.com (opens in a new tab)
Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook.
WhatsApp integrationDigital wallet
Nequi
Nequi is a digital financial platform that started in 2015 inside Grupo Bancolombia. Since September 1, 2026, it has operated as Nequi S.A. Compañía de Financiamiento, a Grupo Cibest company supervised by Colombia's Financial Superintendency. Businesses can get paid with Nequi online, by QR code, through push notifications in the app and with recurring charges.
Charge for visits with a QR code or a payment request the patient approves in the Nequi app.
Nequi ended 2025 with more than 27 million customers, up from 32,000 at the end of 2016, its first year. Source: nequi.com.co (opens in a new tab)
Nequi runs a developer portal with APIs for QR payments, push-notification payments, subscriptions and payouts; a business registers, tests in a sandbox and then receives production credentials.
Nequi integration
Questions
Does the money go through Arbol?
No. The payment happens in Nequi, into your organization's account. Arbol sends the link and records the conversation.
Do WhatsApp or Nequi endorse Arbol?
No. WhatsApp and Nequi are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under your country's data protection law: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. WhatsApp and Nequi do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at WhatsApp and Nequi in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.