EPS SOS API, with Arbol. For the providers that care for its members.
Health insurer (EPS) in the contributory and subsidized regimesColombia
What EPS SOS is
Servicio Occidental de Salud EPS S.A. (EPS SOS) is a health insurer (EPS) headquartered in Cali.
Most of its members are in Valle del Cauca, and 71.7% are in the contributory regime.
Clinics work with EPS SOS to request authorizations online, review claim objections (glosas) and manage billing for its members.
727,378 members as of August 2026: 521,211 in the contributory regime and 206,167 in the subsidized regime.
Source: minsalud.gov.co (opens in a new tab)80.1% of its members are in Valle del Cauca, followed by Risaralda (8.7%), Cauca (8.6%) and Quindío (2.6%).
Source: minsalud.gov.co (opens in a new tab)
EPS SOS API with Arbol
Arbol API
Arbol already has an API for the EPS: your tech team connects your systems to EPS SOS from there.
What EPS SOS offers
Providers use its Oficina Virtual para Prestadores and its online authorization tool, both behind a login.
EPS SOS portal (opens in a new tab)What Arbol does with EPS SOS
- Answers EPS SOS members on your phone line, WhatsApp and web chat, at any hour.
- Asks for the order and the authorization before offering a slot, and prepares the case for your authorizations team.
- Books, confirms and reschedules on the calendar you already use, and offers every freed slot to the waiting list.
- Keeps every conversation on record for the reports of your contract with EPS SOS: fee-for-service, capitation or global prospective payment.
How EPS SOS connects to Arbol
You tell us how your practice works with EPS SOS: the contracted services and what it requires before an appointment.
We load those rules — orders, authorizations, sites and specialties — and your team approves them.
Arbol starts answering on your usual number and WhatsApp, with no system migration.
EPS SOS, combined
- EPS SOS+WhatsApp
- EPS SOS+Google Calendar
- EPS SOS+Microsoft Outlook
- EPS SOS+Calendly
- EPS SOS+Medifolios
- EPS SOS+gMedic
- EPS SOS+ViSof
- EPS SOS+Dynamics 365
- EPS SOS+Odoo
- EPS SOS+Zoho Bigin
- EPS SOS+Copper
- EPS SOS+Close
- EPS SOS+Attio
- EPS SOS+Capsule CRM
- EPS SOS+Agile CRM
- EPS SOS+Nutshell
- EPS SOS+Salesmate
- EPS SOS+Folk
- EPS SOS+QuickBooks
Questions about EPS SOS
Does EPS SOS have an API?
Providers use its Oficina Virtual para Prestadores and its online authorization tool, both behind a login. Arbol already has an API for the EPS: your tech team connects your systems to EPS SOS from there.
Does Arbol have a partnership with EPS SOS?
No. EPS SOS is a trademark of its owner and does not sponsor or endorse Arbol. Arbol works on your organization's side, with the processes and accounts you already have with EPS SOS.
Does Arbol replace the EPS SOS portal?
No. What EPS SOS requires through its own channel — authorizing, filing, billing — stays there. Arbol leaves the case and the conversation ready so your team never starts from scratch.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with security measures, encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS SOS does not sponsor or endorse Arbol.
Let's look at your operation with EPS SOS.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.