Connect EPS SOS and Zoho Bigin. Every patient and case in your CRM, with Arbol.
How it works
A EPS SOS member writes to or calls your organization.
Arbol answers and asks for the EPS SOS order and authorization before offering a slot.
They land in Zoho Bigin as a contact, with the conversation and the status of their case.
Your team follows every case from Zoho Bigin, with no manual copying.
What each one is
Health insurer (EPS) in the contributory and subsidized regimes
EPS SOS
Servicio Occidental de Salud EPS S.A. (EPS SOS) is a health insurer (EPS) headquartered in Cali. Most of its members are in Valle del Cauca, and 71.7% are in the contributory regime.
Clinics work with EPS SOS to request authorizations online, review claim objections (glosas) and manage billing for its members.
727,378 members as of August 2026: 521,211 in the contributory regime and 206,167 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)
Providers use its Oficina Virtual para Prestadores and its online authorization tool, both behind a login.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS SOS from there.
EPS SOS integrationCRM
Zoho Bigin
Zoho Bigin is a CRM tool.
A clinic uses it to track its patients, their cases and every follow-up.
Zoho Bigin integration
Questions
Do we need to build on the Zoho Bigin API?
No. Arbol connects with Zoho Bigin: your team turns it on from Arbol with your organization's account and approves what goes in.
Do EPS SOS or Zoho Bigin endorse Arbol?
No. EPS SOS and Zoho Bigin are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS SOS and Zoho Bigin do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at EPS SOS and Zoho Bigin in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.