EPS SOS members, booked on gMedic. With Arbol, on your line and WhatsApp.
How it works
The EPS SOS member calls or writes to your organization.
The assistant asks for the EPS SOS order and authorization before offering a slot and prepares the case for your team if something is missing.
It books on the gMedic calendar, with the real availability of each clinician and site.
The appointment shows up in gMedic like any other, and the conversation stays on record.
What each one is
Health insurer (EPS) in the contributory and subsidized regimes
EPS SOS
Servicio Occidental de Salud EPS S.A. (EPS SOS) is a health insurer (EPS) headquartered in Cali. Most of its members are in Valle del Cauca, and 71.7% are in the contributory regime.
Clinics work with EPS SOS to request authorizations online, review claim objections (glosas) and manage billing for its members.
727,378 members as of August 2026: 521,211 in the contributory regime and 206,167 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)
Providers use its Oficina Virtual para Prestadores and its online authorization tool, both behind a login.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS SOS from there.
EPS SOS integrationElectronic health record software
gMedic
gMedic is a cloud-based electronic health record platform for independent practitioners and IPS (healthcare provider institutions), made by Kloud Solutions SAS in Bogotá. It includes scheduling with reminders, clinical records with ICD-10 and ICD-11 diagnoses, informed consent forms, RIPS files in JSON (Colombia's standardized service records), electronic invoicing, teleconsultation and inventory. It supports specialties such as pediatrics, gynecology, psychology, physical therapy and occupational health.
A private practice or IPS records clinical notes in gMedic, books appointments and generates the electronic invoice and RIPS files for each visit.
It reports more than 6,000 users, 160,000 patients and 2,000,000 cumulative patient encounters. Source: gmedic.io (opens in a new tab)
Its integration API (patients, appointments, schedule availability and clinical records) is an add-on module for customers and has supported webhooks since its August 27, 2026 update.
gMedic integration
Questions
Do I need to change gMedic to serve EPS SOS members?
No. gMedic remains your system: Arbol books on it for EPS SOS members and all your patients.
Do EPS SOS or gMedic endorse Arbol?
No. EPS SOS and gMedic are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS SOS and gMedic do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at EPS SOS and gMedic in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.