EPS Famisanar API, with Arbol. For the providers that care for its members.
Health insurer (EPS) in the contributory and subsidized regimesColombia
What EPS Famisanar is
EPS Famisanar S.A.S. is a health insurer (EPS) with members in both the contributory and subsidized regimes.
Its operations are concentrated in Bogotá and Cundinamarca.
Clinics work with Famisanar to submit and track medical claims, and to answer claim objections (glosas) and returns online.
2,516,599 members as of August 2026: 1,669,287 in the contributory regime and 847,312 in the subsidized regime.
Source: minsalud.gov.co (opens in a new tab)Bogotá (45.0%) and Cundinamarca (33.3%) account for 78.2% of its members.
Source: minsalud.gov.co (opens in a new tab)
EPS Famisanar API with Arbol
Arbol API
Arbol already has an API for the EPS: your tech team connects your systems to EPS Famisanar from there.
What EPS Famisanar offers
Providers submit and track medical claims in a web portal with a login and answer claim objections in an online module.
EPS Famisanar portal (opens in a new tab)What Arbol does with EPS Famisanar
- Answers EPS Famisanar members on your phone line, WhatsApp and web chat, at any hour.
- Asks for the order and the authorization before offering a slot, and prepares the case for your authorizations team.
- Books, confirms and reschedules on the calendar you already use, and offers every freed slot to the waiting list.
- Keeps every conversation on record for the reports of your contract with EPS Famisanar: fee-for-service, capitation or global prospective payment.
How EPS Famisanar connects to Arbol
You tell us how your practice works with EPS Famisanar: the contracted services and what it requires before an appointment.
We load those rules — orders, authorizations, sites and specialties — and your team approves them.
Arbol starts answering on your usual number and WhatsApp, with no system migration.
EPS Famisanar, combined
- EPS Famisanar+WhatsApp
- EPS Famisanar+Google Calendar
- EPS Famisanar+Microsoft Outlook
- EPS Famisanar+Calendly
- EPS Famisanar+Medifolios
- EPS Famisanar+gMedic
- EPS Famisanar+ViSof
- EPS Famisanar+Dynamics 365
- EPS Famisanar+Odoo
- EPS Famisanar+Zoho Bigin
- EPS Famisanar+Copper
- EPS Famisanar+Close
- EPS Famisanar+Attio
- EPS Famisanar+Capsule CRM
- EPS Famisanar+Agile CRM
- EPS Famisanar+Nutshell
- EPS Famisanar+Salesmate
- EPS Famisanar+Folk
- EPS Famisanar+QuickBooks
Questions about EPS Famisanar
Does EPS Famisanar have an API?
Providers submit and track medical claims in a web portal with a login and answer claim objections in an online module. Arbol already has an API for the EPS: your tech team connects your systems to EPS Famisanar from there.
Does Arbol have a partnership with EPS Famisanar?
No. EPS Famisanar is a trademark of its owner and does not sponsor or endorse Arbol. Arbol works on your organization's side, with the processes and accounts you already have with EPS Famisanar.
Does Arbol replace the EPS Famisanar portal?
No. What EPS Famisanar requires through its own channel — authorizing, filing, billing — stays there. Arbol leaves the case and the conversation ready so your team never starts from scratch.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with security measures, encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS Famisanar does not sponsor or endorse Arbol.
Let's look at your operation with EPS Famisanar.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.