Connect EPS Famisanar and Salesmate. Every patient and case in your CRM, with Arbol.
How it works
A EPS Famisanar member writes to or calls your organization.
Arbol answers and asks for the EPS Famisanar order and authorization before offering a slot.
They land in Salesmate as a contact, with the conversation and the status of their case.
Your team follows every case from Salesmate, with no manual copying.
What each one is
Health insurer (EPS) in the contributory and subsidized regimes
EPS Famisanar
EPS Famisanar S.A.S. is a health insurer (EPS) with members in both the contributory and subsidized regimes. Its operations are concentrated in Bogotá and Cundinamarca.
Clinics work with Famisanar to submit and track medical claims, and to answer claim objections (glosas) and returns online.
2,516,599 members as of August 2026: 1,669,287 in the contributory regime and 847,312 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)
Providers submit and track medical claims in a web portal with a login and answer claim objections in an online module.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS Famisanar from there.
EPS Famisanar integrationCRM
Salesmate
Salesmate is a CRM tool.
A clinic uses it to track its patients, their cases and every follow-up.
Salesmate integration
Questions
Do we need to build on the Salesmate API?
No. Arbol connects with Salesmate: your team turns it on from Arbol with your organization's account and approves what goes in.
Do EPS Famisanar or Salesmate endorse Arbol?
No. EPS Famisanar and Salesmate are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS Famisanar and Salesmate do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at EPS Famisanar and Salesmate in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.