The appointment in ViSof, paid with PSE. With Arbol, in the same conversation.
How it works
The patient asks for an appointment by phone or WhatsApp.
Arbol books it on ViSof and quotes the amount from your price list.
It sends the PSE payment link in the same conversation.
It keeps a record of who received the link and how the conversation ended.
What each one is
Healthcare provider management software
ViSof
ViSof DDI Software SAS is a Colombian company that develops SIIPS, an information system that brings the clinical, administrative and financial processes of IPS (healthcare provider institutions) into one platform. Its modules cover appointments and online booking, specialty-specific clinical records, service orders, billing, RIPS (Colombia's standardized service-record files), accounts receivable, claim denials (glosas), payroll, accounting and inventory. It has options for dentistry, clinical lab, imaging and outpatient care.
An IPS uses SIIPS to book appointments, keep clinical records and bill with RIPS files and electronic invoices from a single system.
On May 5, 2026, Colombia's Ministry of Health and Social Protection granted SIIPS technical conformity validation for the Digital Care Summary (RDA) in the Patient and Outpatient Consultation scenarios. Source: visof.com (opens in a new tab)
ViSof integrationOnline bank-debit payments
PSE
PSE (Pagos Seguros en Línea, or "secure online payments") is a service of ACH Colombia, an entity supervised by Colombia's Financial Superintendency. It lets people pay online with a direct debit from a savings account, checking account or electronic deposit at participating financial institutions. Merchants connect it directly to ACH Colombia, through ACH's own payment gateway or through partner gateways.
Take payment for visits and invoices straight from the patient's bank account, no card needed.
PSE processed more than 600 million transactions from January through August 2026; July was its biggest month ever, with more than 90 million. Source: pse.com.co (opens in a new tab)
A direct connection requires an agreement with ACH Colombia (onboarding through the merchant's bank, web services over a secure channel and technical certification); the alternative is ACH's gateway or a partner gateway.
PSE integration
Questions
Does the money go through Arbol?
No. The payment happens in PSE, into your organization's account. Arbol sends the link and records the conversation.
Do ViSof or PSE endorse Arbol?
No. ViSof and PSE are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. ViSof and PSE do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at ViSof and PSE in your operation.
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