Seguros SURA members, booked on ViSof. With Arbol, on your line and WhatsApp.
How it works
The Seguros SURA member calls or writes to your organization.
The assistant tells them their Seguros SURA plan's coverage and copay using what your clinic has loaded and prepares the case for your team if something is missing.
It books on the ViSof calendar, with the real availability of each clinician and site.
The appointment shows up in ViSof like any other, and the conversation stays on record.
What each one is
Insurer (health insurance policies)
Seguros SURA
Seguros SURA Colombia is part of Suramericana, a Latin American insurance group. In health it sells the Global, Clásica and Evoluciona policies, plus plans such as Salud para Dos and Salud para Todos, which complement Colombia's mandatory health plan. Policyholders have exclusive Salud SURA care sites and a medical directory.
A clinic in the SURA network sees health-policy holders, checks what their plan covers and bills the insurer for covered services.
Suramericana, the group Seguros SURA belongs to, reported a presence in 7 Latin American countries and 20.5 million customers for 2025. Source: suramericana.com (opens in a new tab)
Policyholders make health-insurance requests, such as medical appointments, in the Seguros SURA app and the online branch.
Seguros SURA integrationHealthcare provider management software
ViSof
ViSof DDI Software SAS is a Colombian company that develops SIIPS, an information system that brings the clinical, administrative and financial processes of IPS (healthcare provider institutions) into one platform. Its modules cover appointments and online booking, specialty-specific clinical records, service orders, billing, RIPS (Colombia's standardized service-record files), accounts receivable, claim denials (glosas), payroll, accounting and inventory. It has options for dentistry, clinical lab, imaging and outpatient care.
An IPS uses SIIPS to book appointments, keep clinical records and bill with RIPS files and electronic invoices from a single system.
On May 5, 2026, Colombia's Ministry of Health and Social Protection granted SIIPS technical conformity validation for the Digital Care Summary (RDA) in the Patient and Outpatient Consultation scenarios. Source: visof.com (opens in a new tab)
ViSof integration
Questions
Do I need to change ViSof to serve Seguros SURA members?
No. ViSof remains your system: Arbol books on it for Seguros SURA members and all your patients.
Do Seguros SURA or ViSof endorse Arbol?
No. Seguros SURA and ViSof are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Seguros SURA and ViSof do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at Seguros SURA and ViSof in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.