Seguros SURA members' appointments, in Microsoft Outlook. With Arbol, with no manual copying.
How it works
The Seguros SURA member calls or writes to your organization.
The assistant tells them their Seguros SURA plan's coverage and copay using what your clinic has loaded.
It checks availability in Microsoft Outlook and creates the appointment as an event on the clinician's calendar.
If the patient reschedules, it moves it in Microsoft Outlook and lets your team know.
What each one is
Insurer (health insurance policies)
Seguros SURA
Seguros SURA Colombia is part of Suramericana, a Latin American insurance group. In health it sells the Global, Clásica and Evoluciona policies, plus plans such as Salud para Dos and Salud para Todos, which complement Colombia's mandatory health plan. Policyholders have exclusive Salud SURA care sites and a medical directory.
A clinic in the SURA network sees health-policy holders, checks what their plan covers and bills the insurer for covered services.
Suramericana, the group Seguros SURA belongs to, reported a presence in 7 Latin American countries and 20.5 million customers for 2025. Source: suramericana.com (opens in a new tab)
Policyholders make health-insurance requests, such as medical appointments, in the Seguros SURA app and the online branch.
Seguros SURA integrationEmail and calendar
Microsoft Outlook
Outlook is Microsoft's email and calendar, and it also manages contacts. It is part of Microsoft 365, where mailboxes live in Exchange Online, and it also works with personal Microsoft accounts. The new Outlook for Windows is free and requires no subscription.
Run email and calendars for clinical and admin staff, and send appointment invitations to patients.
Exchange Web Services (EWS) is disabled by default in Exchange Online starting October 1, 2026, and shuts down completely on April 1, 2027; Microsoft directs developers to migrate their apps to Microsoft Graph. Source: techcommunity.microsoft.com (opens in a new tab)
Microsoft Graph is Microsoft's REST API for Outlook: it can read, send and organize email, create and update events, check availability and receive change notifications.
Microsoft Outlook integration
Questions
Does it work if each clinician has their own Microsoft Outlook calendar?
Yes: before offering a slot, the assistant checks the availability of every Microsoft Outlook calendar your organization connected.
Do Seguros SURA or Microsoft Outlook endorse Arbol?
No. Seguros SURA and Microsoft Outlook are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Seguros SURA and Microsoft Outlook do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at Seguros SURA and Microsoft Outlook in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.