EPS Sanitas members, booked on Medifolios. With Arbol, on your line and WhatsApp.
How it works
The EPS Sanitas member calls or writes to your organization.
The assistant asks for the EPS Sanitas order and authorization before offering a slot and prepares the case for your team if something is missing.
It books on the Medifolios calendar, with the real availability of each clinician and site.
The appointment shows up in Medifolios like any other, and the conversation stays on record.
What each one is
Health insurer (EPS) in the contributory and subsidized regimes
EPS Sanitas
Entidad Promotora de Salud Sanitas S.A.S. (EPS Sanitas) is a health insurer (EPS) founded in 1994, after Colombia's social security reform. It has members in both the contributory and subsidized regimes and is the country's second-largest EPS by membership.
Clinics use the EPS Sanitas provider portal for hospital referrals and online office requests, and bill it for the care they give its members.
6,148,861 members as of August 2026: 4,628,224 in the contributory regime and 1,520,637 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)
Providers log in to its "Prestadores e Instituciones" portal, which includes an online office and hospital referrals.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS Sanitas from there.
EPS Sanitas integrationElectronic health record software
Medifolios
Medifolios is a Colombian, fully cloud-based electronic health record and practice management platform from Medifolios SAS. It serves private practices, clinics and IPS (healthcare provider institutions), from 1–5 user practices to multi-site providers. It includes specialty-configurable clinical records, scheduling, admissions, electronic invoicing, RIPS (Colombia's standardized service-record files), claim-denial management (glosas), telemedicine, lab, imaging and inpatient modules.
An IPS or private practice keeps its patients' clinical records, scheduling, electronic invoicing and RIPS files in Medifolios.
It reports more than 900 active provider institutions (IPS) and more than 13,000 active physicians. Source: medifolios.net (opens in a new tab)
For licensed customers: a REST API with browsable documentation and token authentication, plus webhooks for appointments, admissions and patient calls to the exam room; the scope available per module is confirmed with support.
Medifolios integration
Questions
Do I need to change Medifolios to serve EPS Sanitas members?
No. Medifolios remains your system: Arbol books on it for EPS Sanitas members and all your patients.
Do EPS Sanitas or Medifolios endorse Arbol?
No. EPS Sanitas and Medifolios are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS Sanitas and Medifolios do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at EPS Sanitas and Medifolios in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.