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EPS SURA members' appointments, in Google Calendar. With Arbol, with no manual copying.

How it works

  1. The EPS SURA member calls or writes to your organization.

  2. The assistant asks for the EPS SURA order and authorization before offering a slot.

  3. It checks availability in Google Calendar and creates the appointment as an event on the clinician's calendar.

  4. If the patient reschedules, it moves it in Google Calendar and lets your team know.

What each one is

  • Health insurer (EPS) in the contributory and subsidized regimes

    EPS SURA

    EPS Suramericana S.A. (EPS SURA) is a health insurer (EPS) with members in both the contributory and subsidized regimes. It is the third-largest EPS in Colombia by membership, with its biggest presence in Antioquia.

    Clinics work with EPS SURA to verify membership, request authorizations and submit invoices with their RIPS files.

    5,713,685 members as of August 2026: 4,759,795 in the contributory regime and 953,890 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)

    Its provider section brings together membership verification, authorization requests and invoice submission with RIPS, behind a login.

    Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS SURA from there.

    EPS SURA integration
  • Calendar and scheduling

    Google Calendar

    Google Calendar is Google's calendar, used with a personal Google Account or within Google Workspace. It lets you create events, share calendars and publish appointment schedules with a booking page where others pick a time. Some appointment schedule features require a Google Workspace or Google One subscription.

    Keep each provider's schedule and let patients book appointments in open slots.

    Google Workspace, which includes Calendar, has more than 3 billion users and more than 13 million customers. Source: workspace.google.com (opens in a new tab)

    The Google Calendar API is a REST API with OAuth 2.0 to read and create events and calendars, manage access permissions and receive push notifications of changes at an HTTPS webhook.

    Google Calendar integration

Questions

Does it work if each clinician has their own Google Calendar calendar?

Yes: before offering a slot, the assistant checks the availability of every Google Calendar calendar your organization connected.

Do EPS SURA or Google Calendar endorse Arbol?

No. EPS SURA and Google Calendar are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.

What happens to patient data?

They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.

Let's look at EPS SURA and Google Calendar in your operation.

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