Colsanitas members, booked on gMedic. With Arbol, on your line and WhatsApp.
How it works
The Colsanitas member calls or writes to your organization.
The assistant tells them their Colsanitas plan's coverage and copay using what your clinic has loaded and prepares the case for your team if something is missing.
It books on the gMedic calendar, with the real availability of each clinician and site.
The appointment shows up in gMedic like any other, and the conversation stays on record.
What each one is
Prepaid medicine company
Colsanitas
Compañía de Medicina Prepagada Colsanitas S.A. is a Colombian prepaid medicine company (a voluntary private health plan) in the Keralty group, operating since 1980. Its plans include Plan Integral, Plan Esencial, Plan Dental and Plan Salud Activa. It has a contracted network in six regions: Bogotá, Barranquilla, Medellín, Cali, Bucaramanga and Centro Oriente.
An affiliated IPS (healthcare provider institution) or professional sees Colsanitas members and files its invoices with the company through the provider portal.
486,213 members as of August 31, 2025. Source: oficinavirtual.colsanitas.com (opens in a new tab)
Colsanitas and Medisanitas share a provider portal with a virtual office and digital invoice filing.
Colsanitas integrationElectronic health record software
gMedic
gMedic is a cloud-based electronic health record platform for independent practitioners and IPS (healthcare provider institutions), made by Kloud Solutions SAS in Bogotá. It includes scheduling with reminders, clinical records with ICD-10 and ICD-11 diagnoses, informed consent forms, RIPS files in JSON (Colombia's standardized service records), electronic invoicing, teleconsultation and inventory. It supports specialties such as pediatrics, gynecology, psychology, physical therapy and occupational health.
A private practice or IPS records clinical notes in gMedic, books appointments and generates the electronic invoice and RIPS files for each visit.
It reports more than 6,000 users, 160,000 patients and 2,000,000 cumulative patient encounters. Source: gmedic.io (opens in a new tab)
Its integration API (patients, appointments, schedule availability and clinical records) is an add-on module for customers and has supported webhooks since its August 27, 2026 update.
gMedic integration
Questions
Do I need to change gMedic to serve Colsanitas members?
No. gMedic remains your system: Arbol books on it for Colsanitas members and all your patients.
Do Colsanitas or gMedic endorse Arbol?
No. Colsanitas and gMedic are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Colsanitas and gMedic do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at Colsanitas and gMedic in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.