AXA Colpatria members' appointments, in Microsoft Outlook. With Arbol, with no manual copying.
How it works
The AXA Colpatria member calls or writes to your organization.
The assistant tells them their AXA Colpatria plan's coverage and copay using what your clinic has loaded.
It checks availability in Microsoft Outlook and creates the appointment as an event on the clinician's calendar.
If the patient reschedules, it moves it in Microsoft Outlook and lets your team know.
What each one is
Insurer and prepaid medicine company
AXA Colpatria
AXA COLPATRIA is a Colombian insurance company formed by AXA and Colpatria, with property and casualty, life, health, workers' compensation and savings lines. In health it offers prepaid medicine (a voluntary private health plan) and plans such as Plan Original, Plan Alterno, Plan Fesalud, Plan Salud Ideal, Plan Ambulatorio, Plan Integral Emermédica and Plan International Care. It runs its own specialist medical centers (Centros de Especialistas Médicos).
An in-network IPS (healthcare provider institution) sees members of AXA COLPATRIA's health and prepaid medicine plans and manages its provider relationship through the health-provider portal.
Its health business began in 1982 with Salud Colpatria, according to the company's published history. Source: axacolpatria.co (opens in a new tab)
It runs a password-protected supplier portal, linked on its website as the health-provider login.
AXA Colpatria integrationEmail and calendar
Microsoft Outlook
Outlook is Microsoft's email and calendar, and it also manages contacts. It is part of Microsoft 365, where mailboxes live in Exchange Online, and it also works with personal Microsoft accounts. The new Outlook for Windows is free and requires no subscription.
Run email and calendars for clinical and admin staff, and send appointment invitations to patients.
Exchange Web Services (EWS) is disabled by default in Exchange Online starting October 1, 2026, and shuts down completely on April 1, 2027; Microsoft directs developers to migrate their apps to Microsoft Graph. Source: techcommunity.microsoft.com (opens in a new tab)
Microsoft Graph is Microsoft's REST API for Outlook: it can read, send and organize email, create and update events, check availability and receive change notifications.
Microsoft Outlook integration
Questions
Does it work if each clinician has their own Microsoft Outlook calendar?
Yes: before offering a slot, the assistant checks the availability of every Microsoft Outlook calendar your organization connected.
Do AXA Colpatria or Microsoft Outlook endorse Arbol?
No. AXA Colpatria and Microsoft Outlook are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. AXA Colpatria and Microsoft Outlook do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at AXA Colpatria and Microsoft Outlook in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.