Blog · Author
Medical Advisor, Clínica Sierra Vista
Bogotá, Colombia
Medical Advisor at Clínica Sierra Vista. Brings the day-to-day of clinical care into the editorial line: what a guideline looks like on the floor of a clinic, and where the front office either protects that care — or quietly undoes it.
Writes about
10 articles
Practice operations9 minVeronica Tobon
A referral that never becomes an appointment is silent care and revenue loss. How US specialty operators close the order-to-book gap.
Practice operations11 minVeronica Tobon
US Medicare Annual Wellness Visit gaps close with eligibility work and measured outreach—not more nagging. A practice playbook for consent-aware AWV follow-up.
Technology14 minVeronica Tobon
Voice AI scheduling for Canadian clinics: bounded booking policy, PIPEDA/CASL framing, and why the phone still carries load when online booking lags.
Practice operations9 minVeronica Tobon
Ontario OHIP funds video and phone visits under Comprehensive vs Limited rules — access still fails if booking and confirmation paths break.
General practice10 minVeronica Tobon
Australia has the world's highest melanoma rate, and skin checks start with the GP, not a dermatologist. What Medicare funds, and what recall catches.
Access12 minVeronica Tobon
UK GP practices cannot rewrite the whole NHS, but they can still own contact loops—callbacks, online triage handoffs, and booked next steps that recover access locally.
Access12 minVeronica Tobon
A US primary-care playbook for no-shows: what trials actually moved rates, how to target outreach, and which metrics prove the slot was protected.
Practice operations9 minVeronica Tobon
NHS winter letters, BMA workforce strain and May 2026 appointment books show the same pattern: demand rises, phones saturate, DNA waste capacity. What practices can control.
Primary care10 minVeronica Tobon
USPSTF gives depression screening a B grade for adults — the operational gap is what happens after a positive PHQ-9. Build the follow-up path before you scale.
Health system data9 minVeronica Tobon
CIHI's 2025 report shows more priority surgeries than 2019 and longer MRI waits. Those benchmarks do not measure whether a clinic answered the phone.