Blog · Market
🇨🇦 Canada
Regulation, data and healthcare operations for Canada.
9 articles
Practice operations9 minTomas Giraldo
After-hours AI for Canadian clinics: an operational case
CIHI shows weak Canadian after-hours primary-care arrangements. The operational case for an after-hours AI agent on the clinic phone.
Technology14 minVeronica Tobon
Voice AI scheduling for Canadian clinics
Voice AI scheduling for Canadian clinics: bounded booking policy, PIPEDA/CASL framing, and why the phone still carries load when online booking lags.
Practice operations9 minVeronica Tobon
Virtual care access in Ontario: what OHIP actually covers
Ontario OHIP funds video and phone visits under Comprehensive vs Limited rules — access still fails if booking and confirmation paths break.
Practice operations13 minEmilia Santander
After-hours in family practice CA
Canadian family practice after-hours design: CIHI access gaps, CMWF coverage signals, and a voice layer that protects clinician sleep.
Access14 minSamuel Giraldo
Clinic no-shows in Canada: a sober playbook
A practical Canadian clinic guide to measuring no-shows, designing reminders and fees without theatre, and closing the phone gap that creates empty chairs.
Practice operations9 minEmilia Santander
No-show fees at Canadian clinics: the debate you are not measuring
CPSO allows a reasonable fee for missed visits with notice rules — but fees do not fix the phone overflow and wait that create the no-show. Measure that gap first.
Practice operations11 minDavid Lara
OHIP appointment access in Ontario: an operator’s guide
Health Care Connect attaches patients to primary care; your clinic phone still decides whether OHIP coverage becomes a booked visit. What operators can fix.
Practice operations12 minSamuel Giraldo
Phone overflow is eating Canadian clinic capacity
CIHI and CMAJ show Canadians struggle to reach primary care by phone. Overflow is not a soft inconvenience — it is lost capacity your clinic already paid for.
Health system data9 minVeronica Tobon
Canada's priority wait times are not clinic phone access
CIHI's 2025 report shows more priority surgeries than 2019 and longer MRI waits. Those benchmarks do not measure whether a clinic answered the phone.