Blog · Market
🇺🇸 United States
Regulation, data and healthcare operations for United States.
28 articles
Practice operations10 minSamuel Giraldo
Flu, RSV, and COVID Peak Together. Is Your Front Desk Ready?
CDC's own season outlook shows flu, RSV, and COVID converge into one hospitalization peak every winter — the planning window closes before phones start ringing.
Cardiology8 minSamuel Giraldo
What a Post-Discharge Hypertension Follow-Up Call Should Cover
Only 22.5% of US adults with hypertension have their blood pressure controlled. Here's the first-week follow-up protocol that actually lowers readmission risk.
Dentistry8 minEmilia Santander
Dental Recall Systems: Why Lapsed Patients Cost More Than You Think
About a third of US adults skip their annual dental visit, and postcards alone rarely bring them back — here's what a working recall system requires.
Mental health10 minDavid Lara
The hidden gap between a positive PHQ-9 and treatment
Positive PHQ-9 screens are not treatment. Peer-reviewed US data show up to 30% get no documented follow-up, and few practices track their own rate.
Veterinary9 minNorbelys Chirinos
Vet answering service vs. AI voice agent: who answers first
A veterinary answering service and an AI voice agent both pick up after hours, but they triage real emergencies and routine calls very differently.
Ophthalmology & endocrinology7 minVeronica Tobon
Diabetic Eye Exam Recall: Closing the Annual Screening Gap
Only 64.8% of US adults with diabetes report an annual eye exam, short of the federal target — why the exam lapses, and what a recall protocol actually fixes.
Chronic care / geriatrics12 minTomas Giraldo
Chronic Care Management: hitting the monthly cadence every time
Medicare pays for CCM when clinical staff log 20+ minutes of monthly care coordination. Here is how practices sustain that cadence for every patient.
Practice operations10 minTomas Giraldo
Urgent care walk-in vs. scheduled access with overflow handling
Urgent care visits keep growing, but a scheduled line with overflow handling protects continuity. An honest compare, with a clear verdict for US practices.
Practice operations9 minVeronica Tobon
Referral leakage: when specialty care is ordered but never booked
A referral that never becomes an appointment is silent care and revenue loss. How US specialty operators close the order-to-book gap.
Practice operations11 minVeronica Tobon
Closing AWV gaps without nagging patients
US Medicare Annual Wellness Visit gaps close with eligibility work and measured outreach—not more nagging. A practice playbook for consent-aware AWV follow-up.
Technology12 minEmilia Santander
Voice AI for scheduling: HIPAA-minded ops
Voice AI can book and confirm visits when HIPAA-minded ops set purpose, minimum necessary scripts, BAAs, and audit—without treating this as legal advice.
Access12 minSamuel Giraldo
Specialty booking handoff: where referrals die
Specialty referrals die in the booking handoff—not in the exam room. Make order-to-book visible, own the contact loop, and stop silent leakage.
Access11 minNorbelys Chirinos
Self-schedule links vs staffed line: verdict for US practices
Self-schedule links and staffed phone lines serve different US booking jobs. An honest compare with a clear ops verdict—not a portal fairy tale.
Practice operations11 minTomas Giraldo
Weekend overflow without burning the front desk
Weekend phone demand drains Monday capacity. A US practice playbook for covering overflow without burning the front desk or inventing a 24/7 hire.
Primary care10 minDavid Lara
Medicare Annual Wellness Visit reminders that convert
US Medicare covers a yearly Wellness visit at $0 with assignment — if your practice qualifies people, books the right visit type, and follows up.
Compliance12 minDavid Lara
TCPA for appointment reminders: ops, not panic
TCPA-aware appointment reminders for US practices: treat the FCC healthcare exemption as an ops checklist—purpose, cadence, opt-out, scripts.
Access12 minVeronica Tobon
Primary-care no-shows: a practical playbook
A US primary-care playbook for no-shows: what trials actually moved rates, how to target outreach, and which metrics prove the slot was protected.
Women's health10 minEmilia Santander
Postpartum depression screening: what the evidence supports
Most postpartum depression screening still happens at one six-week visit, even though nearly every state now covers a full year of Medicaid after birth.
Practice operations13 minEmilia Santander
Governing outreach: who you contact, when, and why
US practices need outreach governance, not more reminders: who is eligible, which channel, what HIPAA and TCPA allow, and what evidence you keep.
Pediatrics10 minTomas Giraldo
Why pediatric practices now face two 2026 vaccine schedules
HHS cut the federal schedule to 11 universal vaccines while the AAP's rival 2026 schedule keeps 18 as routine, complicating catch-up and reminders.
Primary care9 minNorbelys Chirinos
GLP-1 coverage in 2026: what it means for primary care
Medicare, Medicaid and employer plans now cover GLP-1 drugs under different rules and timelines. Here is what that patchwork means for your practice.
Practice operations11 minTomas Giraldo
Front desk overflow: an AI voice layer that keeps your staff
US practices lose capacity when the phone outruns the desk. An AI voice layer absorbs overflow without replacing the people who still own the lobby.
Regulation10 minSamuel Giraldo
TCPA Consent for Appointment Reminders: What Actually Changed
The FCC's TCPA consent rules for reminder calls and texts are still shifting. Here is what your practice's intake process needs to get right now.
Primary care10 minVeronica Tobon
PHQ-9 screening in US primary care: flow and follow-up
USPSTF gives depression screening a B grade for adults — the operational gap is what happens after a positive PHQ-9. Build the follow-up path before you scale.
Practice operations9 minNorbelys Chirinos
Portal vs phone scheduling: what US practices should actually choose
Phone still dominates how Americans book care. Portals help a minority and shine for continuity — an honest compare with a clear ops verdict.
Practice operations12 minDavid Lara
Flu season fills chairs that unanswered phones never book
CDC puts flu medical visits in the tens of millions; MGMA ranks phone access among 2026 priorities — yet many practices still leave inbound demand unmeasured.
Regulation12 minSamuel Giraldo
HIPAA Voice Appointment Reminders: What Yes and No
HHS treats appointment reminders as treatment under HIPAA—no authorization required—but voicemail limits and confidential-communication requests still apply.
Practice operations11 minSamuel Giraldo
After-hours calls are an invisible cost for US practices
Evening and weekend phone demand rarely hits a dashboard. CMS access rules and MGMA polls show why that silent gap still taxes next week's schedule.