Blog · Market
🇦🇺 Australia
Regulation, data and healthcare operations for Australia.
21 articles
Mental health10 minNorbelys Chirinos
Telehealth Mental Health Demand in Australia Is Outpacing Intake
Telehealth use for psychology and psychiatry has climbed for years in Australia, and many clinics still can't answer the first call fast enough to capture it.
Pediatrics10 minVeronica Tobon
Australia's Immunisation Gap Is a Recall Problem, Not Refusal
AIR data shows Australian children slipping behind schedule while practices still rely on manual recall — here is how automated follow-up closes the gap.
Dentistry10 minEmilia Santander
The Dental Recall Gap: Why Extras Patients Don't Come Back
Only 53% of Australians see a dentist yearly despite 54% holding extras cover — most practices have no system for calling patients back before recall lapses.
Practice operations10 minDavid Lara
GP Wait Times and Bulk Billing in Australia: What the Numbers Show
Government bulk-billing numbers are climbing, but patients still wait weeks for a GP. Here is what practices can control while the system catches up.
Mental health10 minEmilia Santander
Telehealth or in person for your mental health plan review?
Medicare (Australia) tightened telehealth eligibility for GP mental health plan reviews in November 2025. Here's when video works, and when the room wins.
Cardiology9 minDavid Lara
Heart failure follow-up calls: a protocol for Australian GPs
Australian guidance points to GP review within about a week of a heart failure discharge. Here is how a GP clinic can structure that follow-up call safely.
Practice operations11 minEmilia Santander
Care-plan review cadence: keeping GP reviews on the books
How Australian GP practices keep GP Chronic Condition Management Plan reviews on cadence—MBS windows, recall design, and contact loops that protect continuity.
Practice operations9 minSamuel Giraldo
The reminder stack that works for Australian GP clinics
SMS alone does not fix DNAs in Australian general practice. A reminder stack — SMS, voice, and portal — recovers slots when each channel has a job and an owner.
Access11 minSamuel Giraldo
Winter surge slots without hiring panic
Winter surge fills Australian GP books before clinics can hire. Protect slots with confirmation, intake triage, and recovery paths—without panic recruitment.
General practice10 minVeronica Tobon
Skin checks in Australian general practice: what Medicare covers
Australia has the world's highest melanoma rate, and skin checks start with the GP, not a dermatologist. What Medicare funds, and what recall catches.
Practice operations11 minNorbelys Chirinos
Designing a hybrid consult day in AU general practice
Hybrid GP days mix face-to-face and telehealth under Australian MBS rules. Design around eligibility, rooming, and contact—not around a video habit.
Pediatrics10 minDavid Lara
Australia's childhood vaccination coverage: a five-year slide
National coverage has fallen every year since 2020, and the gap is widest in specific cohorts, not evenly. Here is what a general practice can do.
Operations11 minTomas Giraldo
Locum nights vs a voice layer: cost of coverage
Locum nights cover clinical gaps; a voice layer covers intake load. Compare operational burden for Australian clinics—without pretending they are the same job.
Mental health10 minNorbelys Chirinos
Mental health treatment plans in Australian GP: slots and follow-up
A Mental Health Treatment Plan unlocks Better Access under Australian Medicare — if you book the plan visit, track reviews, and recover follow-ups.
Regulation9 minNorbelys Chirinos
Bulk billing incentives: what actually changed for GP access
Australia rebuilt its bulk billing incentive in 2025. Two real, non-comparable figures now describe GP access, and mixed billing got a sharper trade-off.
Practice operations12 minDavid Lara
Bulk billing and reminders: what patients tolerate
Australian Medicare bulk billing and clinic reminders collide when messages feel like marketing. What patients tolerate—and how consent shapes ethical prompts.
Practice operations10 minSamuel Giraldo
Telehealth vs in-person GP in Australia: an honest verdict
Australian Medicare telehealth still hinges on an established relationship for many items. Here is when video or phone wins — and when the consulting room must.
Women's health11 minEmilia Santander
Cervical screening reminders in Australia that comply
Australia’s National Cervical Screening Program invites and reminds — but clinics still close the appointment gap. How to recall without spamming.
Practice operations11 minTomas Giraldo
Flu season GP Australia: reminders and agenda before the peak
NNDSS logged tens of thousands of flu notifications in 2026. How Australian practices protect booking, recalls and after-hours access before the winter peak.
Practice operations10 minDavid Lara
After-hours clinic coverage in Australia: own the first line
Healthdirect took 1.4 million calls in FY25, mostly after hours. RACGP still requires clinics to own access — how a first-line voice agent closes the gap.
Practice operations10 minNorbelys Chirinos
GP phone triage in Australia: the after-hours gap clinics still own
Healthdirect took 1.4 million helpline calls in FY25, mostly after hours. RACGP standards still require every clinic to own how patients reach care overnight.