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Blog · Author

Tomas Giraldo

CEO & Co-Founder, Arbol

Colombia

CEO & Co-Founder of Arbol. Builds AI agents so healthcare providers can govern the patient relationship — who gets contacted, when, on which channel, and how often — instead of leaving it to whoever happens to call first.

Writes about

  • Patient relationship governance
  • Healthcare AI
  • Provider operations
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8 articles

Practice operations9 minTomas Giraldo

After-hours AI for Canadian clinics: an operational case

CIHI shows weak Canadian after-hours primary-care arrangements. The operational case for an after-hours AI agent on the clinic phone.

Channels10 minTomas Giraldo

SMS vs messaging apps in UK clinics: verdict

UK clinics are usually SMS-first for operational outreach. Compare SMS, NHS App messaging, and consumer messaging apps—and take a verdict that does not treat WhatsApp as the default.

Practice operations18 minTomas Giraldo

Region study: outreach governance across Anglo markets

A region study of outreach governance in US, AU, GB and CA clinics: shared pattern, non-comparable national figures, and a policy stack you can actually run.

Practice operations11 minTomas Giraldo

Weekend overflow without burning the front desk

Weekend phone demand drains Monday capacity. A US practice playbook for covering overflow without burning the front desk or inventing a 24/7 hire.

Operations11 minTomas Giraldo

Locum nights vs a voice layer: cost of coverage

Locum nights cover clinical gaps; a voice layer covers intake load. Compare operational burden for Australian clinics—without pretending they are the same job.

Pediatrics10 minTomas Giraldo

Why pediatric practices now face two 2026 vaccine schedules

HHS cut the federal schedule to 11 universal vaccines while the AAP's rival 2026 schedule keeps 18 as routine, complicating catch-up and reminders.

Practice operations11 minTomas Giraldo

Front desk overflow: an AI voice layer that keeps your staff

US practices lose capacity when the phone outruns the desk. An AI voice layer absorbs overflow without replacing the people who still own the lobby.

Practice operations11 minTomas Giraldo

Flu season GP Australia: reminders and agenda before the peak

NNDSS logged tens of thousands of flu notifications in 2026. How Australian practices protect booking, recalls and after-hours access before the winter peak.