Tomas Giraldo
CEO & Co-Founder, Arbol · Colombia
CEO & Co-Founder of Arbol. Builds AI agents so healthcare providers can govern the patient relationship — who gets contacted, when, on which channel, and how often — instead of leaving it to whoever happens to call first.
- Their articles
- 13 articles
13 articles
- New ZealandMental health
Telehealth Mental Health Demand in New Zealand Outpaces Intake
Referrals to New Zealand's mental health services rose again in 2024/25, but the wait to reach telehealth support runs longer than many people stay on hold. - CanadaDentistry
The Six-Month Recall Gap Draining Private Dental Practices in Canada
Canadian patients with private dental insurance who miss their six-month recall rarely rebook themselves — what that costs a practice, and how to close it. - United KingdomDentistry
The Six-Month Recall Gap Draining UK Private Dental Practices
UK private and plan dental patients who miss their six-month recall rarely rebook themselves — what that quiet drop-off costs a practice, and how to close it. - United StatesChronic care / geriatrics
Chronic Care Management: hitting the monthly cadence every time
Medicare pays for CCM when clinical staff log 20+ minutes of monthly care coordination. Here is how practices sustain that cadence for every patient. - United StatesPractice operations
Urgent care walk-in vs. scheduled access with overflow handling
Urgent care visits keep growing, but a scheduled line with overflow handling protects continuity. An honest compare, with a clear verdict for US practices. - CanadaPractice operations
After-hours AI for Canadian clinics: an operational case
CIHI shows weak Canadian after-hours primary-care arrangements. The operational case for an after-hours AI agent on the clinic phone. - United KingdomChannels
SMS vs messaging apps in UK clinics: verdict
UK clinics are usually SMS-first for operational outreach. Compare SMS, NHS App messaging, and consumer messaging apps—and take a verdict that does not treat WhatsApp as the default. - English-speaking marketsPractice operations
Region study: outreach governance across Anglo markets
A region study of outreach governance in US, AU, GB and CA clinics: shared pattern, non-comparable national figures, and a policy stack you can actually run. - United StatesPractice operations
Weekend overflow without burning the front desk
Weekend phone demand drains Monday capacity. A US practice playbook for covering overflow without burning the front desk or inventing a 24/7 hire. - AustraliaOperations
Locum nights vs a voice layer: cost of coverage
Locum nights cover clinical gaps; a voice layer covers intake load. Compare operational burden for Australian clinics—without pretending they are the same job. - United StatesPediatrics
Why pediatric practices now face two 2026 vaccine schedules
HHS cut the federal schedule to 11 universal vaccines while the AAP's rival 2026 schedule keeps 18 as routine, complicating catch-up and reminders. - United StatesPractice operations
Front desk overflow: an AI voice layer that keeps your staff
US practices lose capacity when the phone outruns the desk. An AI voice layer absorbs overflow without replacing the people who still own the lobby. - AustraliaPractice operations
Flu season GP Australia: reminders and agenda before the peak
NNDSS logged tens of thousands of flu notifications in 2026. How Australian practices protect booking, recalls and after-hours access before the winter peak.
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Colombia, in operation · Built for Latin America