Samuel Giraldo
Product Manager, Arbol · New York, United States
Product Manager at Arbol, based in New York. Turns what clinics need on the floor into product decisions — prioritization, scope and the trade-offs between a feature that looks good in a deck and one that survives a Monday morning rush.
- Their articles
- 17 articles
- Writes about
- Practice operationsRegulationAccessDentistry
17 articles
- IrelandRegulation
GMS Medical Card vs Private GP Visit in Ireland: An Honest Comparison
A fair look at how the GMS medical card and paying privately actually compare on cost, eligibility and access for GP care in Ireland right now. - New ZealandDentistry
The Recall Gap Draining New Zealand's Private Dental Practices
Private dental patients in New Zealand who miss their recall rarely rebook themselves — what that silent drop-off costs a practice, and how to close it. - CanadaPractice operations
Canada's Family Doctor Shortage: What the Numbers Show
Nearly 6 million Canadians have no family doctor, and CIHI data show the gap widening fast — here is what that means for every clinic's booking line. - IrelandDentistry
Ireland's Dental Scheme Strain and the Practice Recall Gap
Ireland's public dental scheme has lost half its contracted dentists in a decade, and the resulting overflow makes consistent recall harder for every practice. - United KingdomPractice operations
The NHS GP Access Crisis: What the Numbers Actually Show
NHS satisfaction with GPs is rising, but the workforce arithmetic behind the 8am phone rush hasn't changed — and here's what that means for your line. - United StatesPractice operations
Flu, RSV, and COVID Peak Together. Is Your Front Desk Ready?
CDC's own season outlook shows flu, RSV, and COVID converge into one hospitalization peak every winter — the planning window closes before phones start ringing. - United StatesCardiology
What a Post-Discharge Hypertension Follow-Up Call Should Cover
Only 22.5% of US adults with hypertension have their blood pressure controlled. Here's the first-week follow-up protocol that actually lowers readmission risk. - AustraliaPractice operations
The reminder stack that works for Australian GP clinics
SMS alone does not fix DNAs in Australian general practice. A reminder stack — SMS, voice, and portal — recovers slots when each channel has a job and an owner. - AustraliaAccess
Winter surge slots without hiring panic
Winter surge fills Australian GP books before clinics can hire. Protect slots with confirmation, intake triage, and recovery paths—without panic recruitment. - United StatesAccess
Specialty booking handoff: where referrals die
Specialty referrals die in the booking handoff—not in the exam room. Make order-to-book visible, own the contact loop, and stop silent leakage. - CanadaAccess
Clinic no-shows in Canada: a sober playbook
A practical Canadian clinic guide to measuring no-shows, designing reminders and fees without theatre, and closing the phone gap that creates empty chairs. - United StatesRegulation
TCPA Consent for Appointment Reminders: What Actually Changed
The FCC's TCPA consent rules for reminder calls and texts are still shifting. Here is what your practice's intake process needs to get right now. - AustraliaPractice operations
Telehealth vs in-person GP in Australia: an honest verdict
Australian Medicare telehealth still hinges on an established relationship for many items. Here is when video or phone wins — and when the consulting room must. - CanadaPractice operations
Phone overflow is eating Canadian clinic capacity
CIHI and CMAJ show Canadians struggle to reach primary care by phone. Overflow is not a soft inconvenience — it is lost capacity your clinic already paid for. - English-speaking marketsPractice operations
After-hours access in Anglo markets: what compares
US phone priorities, Australian helpline volume, NHS books and Canadian surgical waits all get called access — different clocks, not a ranking. - United StatesRegulation
HIPAA Voice Appointment Reminders: What Yes and No
HHS treats appointment reminders as treatment under HIPAA—no authorization required—but voicemail limits and confidential-communication requests still apply. - United StatesPractice operations
After-hours calls are an invisible cost for US practices
Evening and weekend phone demand rarely hits a dashboard. CMS access rules and MGMA polls show why that silent gap still taxes next week's schedule.
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