Blog · Author
Product Manager, Arbol
New York, United States
Product Manager at Arbol, based in New York. Turns what clinics need on the floor into product decisions — prioritization, scope and the trade-offs between a feature that looks good in a deck and one that survives a Monday morning rush.
Writes about
10 articles
Practice operations9 minSamuel Giraldo
SMS alone does not fix DNAs in Australian general practice. A reminder stack — SMS, voice, and portal — recovers slots when each channel has a job and an owner.
Access11 minSamuel Giraldo
Winter surge fills Australian GP books before clinics can hire. Protect slots with confirmation, intake triage, and recovery paths—without panic recruitment.
Access12 minSamuel Giraldo
Specialty referrals die in the booking handoff—not in the exam room. Make order-to-book visible, own the contact loop, and stop silent leakage.
Access14 minSamuel Giraldo
A practical Canadian clinic guide to measuring no-shows, designing reminders and fees without theatre, and closing the phone gap that creates empty chairs.
Regulation10 minSamuel Giraldo
The FCC's TCPA consent rules for reminder calls and texts are still shifting. Here is what your practice's intake process needs to get right now.
Practice operations10 minSamuel Giraldo
Australian Medicare telehealth still hinges on an established relationship for many items. Here is when video or phone wins — and when the consulting room must.
Practice operations12 minSamuel Giraldo
CIHI and CMAJ show Canadians struggle to reach primary care by phone. Overflow is not a soft inconvenience — it is lost capacity your clinic already paid for.
Practice operations13 minSamuel Giraldo
US phone priorities, Australian helpline volume, NHS books and Canadian surgical waits all get called access — different clocks, not a ranking.
Regulation12 minSamuel Giraldo
HHS treats appointment reminders as treatment under HIPAA—no authorization required—but voicemail limits and confidential-communication requests still apply.
Practice operations11 minSamuel Giraldo
Evening and weekend phone demand rarely hits a dashboard. CMS access rules and MGMA polls show why that silent gap still taxes next week's schedule.