Blog · Author
Founder · Product
Latin America
Founder and product builder. Obsessed with turning messy healthcare workflows into products people actually want to use — the kind that create leverage for clinics without asking them to become a software company.
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13 articles
Mental health10 minNorbelys Chirinos
Telehealth use for psychology and psychiatry has climbed for years in Australia, and many clinics still can't answer the first call fast enough to capture it.
Mental health9 minNorbelys Chirinos
More Canadians want virtual mental health appointments than ever, but many still can't get an intake call answered fast enough to book one.
Mental health10 minNorbelys Chirinos
NHS mental health waiting lists have passed 1.7 million people, and private practices absorbing the overflow can't afford to miss an intake call.
Veterinary9 minNorbelys Chirinos
A veterinary answering service and an AI voice agent both pick up after hours, but they triage real emergencies and routine calls very differently.
Access11 minNorbelys Chirinos
Winter will stress UK GP and urgent-care systems again. Build proactive contact—flu cohorts, high-risk reviews, DNA recovery—without turning outreach into Monday morning chaos.
Access11 minNorbelys Chirinos
Self-schedule links and staffed phone lines serve different US booking jobs. An honest compare with a clear ops verdict—not a portal fairy tale.
Practice operations11 minNorbelys Chirinos
Hybrid GP days mix face-to-face and telehealth under Australian MBS rules. Design around eligibility, rooming, and contact—not around a video habit.
Mental health10 minNorbelys Chirinos
A Mental Health Treatment Plan unlocks Better Access under Australian Medicare — if you book the plan visit, track reviews, and recover follow-ups.
Regulation9 minNorbelys Chirinos
Australia rebuilt its bulk billing incentive in 2025. Two real, non-comparable figures now describe GP access, and mixed billing got a sharper trade-off.
Primary care9 minNorbelys Chirinos
Medicare, Medicaid and employer plans now cover GLP-1 drugs under different rules and timelines. Here is what that patchwork means for your practice.
Practice operations9 minNorbelys Chirinos
Phone still dominates how Americans book care. Portals help a minority and shine for continuity — an honest compare with a clear ops verdict.
Practice operations10 minNorbelys Chirinos
NHS England counted 16 million GP DNAs in 2025 (4.3%); May 2026 attendance was 89.6%. Why forgetfulness and late arrival still tax booked capacity.
Practice operations10 minNorbelys Chirinos
Healthdirect took 1.4 million helpline calls in FY25, mostly after hours. RACGP standards still require every clinic to own how patients reach care overnight.