Norbelys Chirinos
Founder · Product · Latin America
Founder and product builder. Obsessed with turning messy healthcare workflows into products people actually want to use — the kind that create leverage for clinics without asking them to become a software company.
- Their articles
- 12 articles
- Writes about
- Mental healthPractice operationsAccessRegulation
12 articles
- AustraliaMental health
Telehealth Mental Health Demand in Australia Is Outpacing Intake
Telehealth use for psychology and psychiatry has climbed for years in Australia, and many clinics still can't answer the first call fast enough to capture it. - CanadaMental health
Telehealth demand for mental health care is rising in Canada
More Canadians want virtual mental health appointments than ever, but many still can't get an intake call answered fast enough to book one. - United KingdomMental health
NHS Mental Health Waiting Lists: What the Data Actually Shows
NHS mental health waiting lists have passed 1.7 million people, and private practices absorbing the overflow can't afford to miss an intake call. - United KingdomAccess
Winter pressure: proactive contact without chaos
Winter will stress UK GP and urgent-care systems again. Build proactive contact—flu cohorts, high-risk reviews, DNA recovery—without turning outreach into Monday morning chaos. - United StatesAccess
Self-schedule links vs staffed line: verdict for US practices
Self-schedule links and staffed phone lines serve different US booking jobs. An honest compare with a clear ops verdict—not a portal fairy tale. - AustraliaPractice operations
Designing a hybrid consult day in AU general practice
Hybrid GP days mix face-to-face and telehealth under Australian MBS rules. Design around eligibility, rooming, and contact—not around a video habit. - AustraliaMental health
Mental health treatment plans in Australian GP: slots and follow-up
A Mental Health Treatment Plan unlocks Better Access under Australian Medicare — if you book the plan visit, track reviews, and recover follow-ups. - AustraliaRegulation
Bulk billing incentives: what actually changed for GP access
Australia rebuilt its bulk billing incentive in 2025. Two real, non-comparable figures now describe GP access, and mixed billing got a sharper trade-off. - United StatesPrimary care
GLP-1 coverage in 2026: what it means for primary care
Medicare, Medicaid and employer plans now cover GLP-1 drugs under different rules and timelines. Here is what that patchwork means for your practice. - United StatesPractice operations
Portal vs phone scheduling: what US practices should actually choose
Phone still dominates how Americans book care. Portals help a minority and shine for continuity — an honest compare with a clear ops verdict. - United KingdomPractice operations
NHS DNA rates in primary care: empty slots have a cost
NHS England counted 16 million GP DNAs in 2025 (4.3%); May 2026 attendance was 89.6%. Why forgetfulness and late arrival still tax booked capacity. - AustraliaPractice operations
GP phone triage in Australia: the after-hours gap clinics still own
Healthdirect took 1.4 million helpline calls in FY25, mostly after hours. RACGP standards still require every clinic to own how patients reach care overnight.
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Colombia, in operation · Built for Latin America