Blog · Author
Physician · Health Data Scientist
Bogotá, Colombia
Physician trained at Universidad de los Andes, now working at the intersection of clinical practice and health data science. Writes about what the numbers in a clinic's own systems actually mean for patients — and for the operators who have to act on them.
Writes about
9 articles
Practice operations11 minEmilia Santander
How Australian GP practices keep GP Chronic Condition Management Plan reviews on cadence—MBS windows, recall design, and contact loops that protect continuity.
Technology12 minEmilia Santander
Voice AI can book and confirm visits when HIPAA-minded ops set purpose, minimum necessary scripts, BAAs, and audit—without treating this as legal advice.
Practice operations13 minEmilia Santander
Canadian family practice after-hours design: CIHI access gaps, CMWF coverage signals, and a voice layer that protects clinician sleep.
Women's health10 minEmilia Santander
Most postpartum depression screening still happens at one six-week visit, even though nearly every state now covers a full year of Medicaid after birth.
Practice operations13 minEmilia Santander
US practices need outreach governance, not more reminders: who is eligible, which channel, what HIPAA and TCPA allow, and what evidence you keep.
Practice operations9 minEmilia Santander
CPSO allows a reasonable fee for missed visits with notice rules — but fees do not fix the phone overflow and wait that create the no-show. Measure that gap first.
Practice operations10 minEmilia Santander
The NHS App can book GP appointments — until the practice turns booking off, embargos slots, or caps how many a patient may hold. Here is how those limits work.
Women's health11 minEmilia Santander
Australia’s National Cervical Screening Program invites and reminds — but clinics still close the appointment gap. How to recall without spamming.
Practice operations10 minEmilia Santander
NHS England logged 30.0 million GP appointments in May 2026, 44.9% same-day. Here is how to read volume without mistaking it for phone capacity.