Emilia Santander
Physician · Health Data Scientist · Bogotá, Colombia
Physician trained at Universidad de los Andes, now working at the intersection of clinical practice and health data science. Writes about what the numbers in a clinic's own systems actually mean for patients — and for the operators who have to act on them.
- Their articles
- 17 articles
17 articles
- CanadaPediatrics
Canada's Childhood Immunization Catch-Up Gap, and the Fix
Alberta confirmed 2,008 measles cases in 2025, most unvaccinated. Here is what Canada's coverage data shows and how a practice closes the recall gap. - United KingdomPediatrics
The UK's Vaccine Catch-Up Gap Is a Recall Problem, Not Refusal
UKHSA data shows MMR coverage in England still below target as measles cases rise, and the gap sits mostly in missed GP recall for catch-up doses, not refusal. - New ZealandPediatrics
The B4 School Check as a Catch-Up Window for Immunisation
How New Zealand's B4 School Check works as a practical chance to close childhood immunisation gaps, with a step-by-step follow-up protocol for providers. - AustraliaDentistry
The Dental Recall Gap: Why Extras Patients Don't Come Back
Only 53% of Australians see a dentist yearly despite 54% holding extras cover — most practices have no system for calling patients back before recall lapses. - English-speaking marketsPractice operations
The After-Hours Call Gap Every English-Speaking Clinic Shares
Across Australia, Canada, New Zealand and the UK, clinics lose the same after-hours calls to voicemail, and callers book elsewhere instead of trying again. - New ZealandPractice operations
After-Hours Calls: Closing the Access Gap in NZ General Practice
One in three New Zealand general practices is now closed to new patients, and after-hours calls are where the remaining access gap shows up first. - AustraliaMental health
Telehealth or in person for your mental health plan review?
Medicare (Australia) tightened telehealth eligibility for GP mental health plan reviews in November 2025. Here's when video works, and when the room wins. - United StatesDentistry
Dental Recall Systems: Why Lapsed Patients Cost More Than You Think
About a third of US adults skip their annual dental visit, and postcards alone rarely bring them back — here's what a working recall system requires. - AustraliaPractice operations
Care-plan review cadence: keeping GP reviews on the books
How Australian GP practices keep GP Chronic Condition Management Plan reviews on cadence—MBS windows, recall design, and contact loops that protect continuity. - United StatesTechnology
Voice AI for scheduling: HIPAA-minded ops
Voice AI can book and confirm visits when HIPAA-minded ops set purpose, minimum necessary scripts, BAAs, and audit—without treating this as legal advice. - CanadaPractice operations
After-hours in family practice CA
Canadian family practice after-hours design: CIHI access gaps, CMWF coverage signals, and a voice layer that protects clinician sleep. - United StatesWomen's health
Postpartum depression screening: what the evidence supports
Most postpartum depression screening still happens at one six-week visit, even though nearly every state now covers a full year of Medicaid after birth. - United StatesPractice operations
Governing outreach: who you contact, when, and why
US practices need outreach governance, not more reminders: who is eligible, which channel, what HIPAA and TCPA allow, and what evidence you keep. - CanadaPractice operations
No-show fees at Canadian clinics: the debate you are not measuring
CPSO allows a reasonable fee for missed visits with notice rules — but fees do not fix the phone overflow and wait that create the no-show. Measure that gap first. - United KingdomPractice operations
NHS App booking limits: what practices actually control
The NHS App can book GP appointments — until the practice turns booking off, embargos slots, or caps how many a patient may hold. Here is how those limits work. - AustraliaWomen's health
Cervical screening reminders in Australia that comply
Australia’s National Cervical Screening Program invites and reminds — but clinics still close the appointment gap. How to recall without spamming. - United KingdomPractice operations
NHS GP appointments: what the latest figures actually show
NHS England logged 30.0 million GP appointments in May 2026, 44.9% same-day. Here is how to read volume without mistaking it for phone capacity.
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