Blog · Author
Tech Mentor · Engineering at Arbol
Bogotá, Colombia
Marathon runner and cyclist when he's not behind the keyboard. Mentors builders on cloud architecture and product engineering, and helps the Arbol team ship systems that stay up when the clinic's phone won't.
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13 articles
Practice operations10 minDavid Lara
The NHS App can cut the 8am rush when practices enable booking and cancellation — but phone remains essential for triage-heavy demand. Verdict inside.
Technology18 minDavid Lara
Build vs buy the clinic contact layer across Anglo markets (US/AU/GB/CA as data points)—non-comparable signals, matrix, and a clear verdict.
Practice operations10 minDavid Lara
Patients in the US wait 31 days on average for an appointment and one in four Australians waits longer than they find acceptable, while booked slots go unused.
Primary care10 minDavid Lara
US Medicare covers a yearly Wellness visit at $0 with assignment — if your practice qualifies people, books the right visit type, and follows up.
Pediatrics10 minDavid Lara
National coverage has fallen every year since 2020, and the gap is widest in specific cohorts, not evenly. Here is what a general practice can do.
Practice operations11 minDavid Lara
Why UK GP phone lines still overflow after digital telephony—and how practices redesign queues, callbacks, and first-line capacity without pretending the 8am rush vanished.
Compliance12 minDavid Lara
TCPA-aware appointment reminders for US practices: treat the FCC healthcare exemption as an ops checklist—purpose, cadence, opt-out, scripts.
Practice operations12 minDavid Lara
Australian Medicare bulk billing and clinic reminders collide when messages feel like marketing. What patients tolerate—and how consent shapes ethical prompts.
Practice operations11 minDavid Lara
CMWF and national series measure different clocks. A RegionGrid guide for leaders who refuse fake league tables across UK, AU, CA, US and IE.
Practice operations11 minDavid Lara
Health Care Connect attaches patients to primary care; your clinic phone still decides whether OHIP coverage becomes a booked visit. What operators can fix.
Practice operations10 minDavid Lara
NHS 111 routes urgent need; the practice phone still carries day-to-day access. Here is where each channel sits — and why an agent belongs on the practice line.
Practice operations12 minDavid Lara
CDC puts flu medical visits in the tens of millions; MGMA ranks phone access among 2026 priorities — yet many practices still leave inbound demand unmeasured.
Practice operations10 minDavid Lara
Healthdirect took 1.4 million calls in FY25, mostly after hours. RACGP still requires clinics to own access — how a first-line voice agent closes the gap.