Connect EPS Famisanar and Basecamp. Every case that needs your team, as a task, with Arbol.
How it works
A EPS Famisanar member writes to or calls your organization.
Arbol answers and asks for the EPS Famisanar order and authorization before offering a slot.
If the case needs a person, it becomes a task in Basecamp, with the conversation.
Your team picks it up in Basecamp and the patient gets an answer.
What each one is
Health insurer (EPS) in the contributory and subsidized regimes
EPS Famisanar
EPS Famisanar S.A.S. is a health insurer (EPS) with members in both the contributory and subsidized regimes. Its operations are concentrated in Bogotá and Cundinamarca.
Clinics work with Famisanar to submit and track medical claims, and to answer claim objections (glosas) and returns online.
2,516,599 members as of August 2026: 1,669,287 in the contributory regime and 847,312 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)
Providers submit and track medical claims in a web portal with a login and answer claim objections in an online module.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS Famisanar from there.
EPS Famisanar integrationTasks and projects
Basecamp
Basecamp is a productivity and project tool.
A clinic uses it to organize tasks, cases and its team's work.
Basecamp integration
Questions
Do we need to build on the Basecamp API?
No. Arbol connects with Basecamp: your team turns it on from Arbol with your organization's account and approves what goes in.
Do EPS Famisanar or Basecamp endorse Arbol?
No. EPS Famisanar and Basecamp are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS Famisanar and Basecamp do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at EPS Famisanar and Basecamp in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.