Comfenalco Valle members, booked on ViSof. With Arbol, on your line and WhatsApp.
How it works
The Comfenalco Valle member calls or writes to your organization.
The assistant tells them their Comfenalco Valle plan's coverage and copay using what your clinic has loaded and prepares the case for your team if something is missing.
It books on the ViSof calendar, with the real availability of each clinician and site.
The appointment shows up in ViSof like any other, and the conversation stays on record.
What each one is
Family compensation fund
Comfenalco Valle
Comfenalco Valle Delagente is a nonprofit family compensation fund (caja de compensación familiar) serving formal workers and their families in Colombia's Valle del Cauca department. It is funded by a 4% employer payroll contribution and offers a cash family allowance, education, housing, health, culture, recreation and tourism. In health it runs EPS delagente, its health insurer (EPS).
An IPS (healthcare provider institution) in the EPS delagente network sees its members, uploads RIPS (Colombia's standardized service-record files) to the EPS's web app and reconciles accounts on the schedule the EPS publishes.
It has provided benefits to formal workers in Valle del Cauca since 1957. Source: comfenalcovalle.com.co (opens in a new tab)
EPS delagente has a provider section with a web app for uploading RIPS files and Resolution 202 and high-cost-illness reports, and it publishes its reconciliation schedule and payments to providers.
Comfenalco Valle integrationHealthcare provider management software
ViSof
ViSof DDI Software SAS is a Colombian company that develops SIIPS, an information system that brings the clinical, administrative and financial processes of IPS (healthcare provider institutions) into one platform. Its modules cover appointments and online booking, specialty-specific clinical records, service orders, billing, RIPS (Colombia's standardized service-record files), accounts receivable, claim denials (glosas), payroll, accounting and inventory. It has options for dentistry, clinical lab, imaging and outpatient care.
An IPS uses SIIPS to book appointments, keep clinical records and bill with RIPS files and electronic invoices from a single system.
On May 5, 2026, Colombia's Ministry of Health and Social Protection granted SIIPS technical conformity validation for the Digital Care Summary (RDA) in the Patient and Outpatient Consultation scenarios. Source: visof.com (opens in a new tab)
ViSof integration
Questions
Do I need to change ViSof to serve Comfenalco Valle members?
No. ViSof remains your system: Arbol books on it for Comfenalco Valle members and all your patients.
Do Comfenalco Valle or ViSof endorse Arbol?
No. Comfenalco Valle and ViSof are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Comfenalco Valle and ViSof do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at Comfenalco Valle and ViSof in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.