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healthcare operations
Data, regulation and operations for healthcare providers — in plain language, with verifiable sources.
Earlier articles
59 articles
Pediatrics10 minTomas Giraldo
Why pediatric practices now face two 2026 vaccine schedules
HHS cut the federal schedule to 11 universal vaccines while the AAP's rival 2026 schedule keeps 18 as routine, complicating catch-up and reminders.
Practice operations9 minEmilia Santander
No-show fees at Canadian clinics: the debate you are not measuring
CPSO allows a reasonable fee for missed visits with notice rules — but fees do not fix the phone overflow and wait that create the no-show. Measure that gap first.
Primary care9 minNorbelys Chirinos
GLP-1 coverage in 2026: what it means for primary care
Medicare, Medicaid and employer plans now cover GLP-1 drugs under different rules and timelines. Here is what that patchwork means for your practice.
Practice operations11 minTomas Giraldo
Front desk overflow: an AI voice layer that keeps your staff
US practices lose capacity when the phone outruns the desk. An AI voice layer absorbs overflow without replacing the people who still own the lobby.
Regulation10 minSamuel Giraldo
TCPA Consent for Appointment Reminders: What Actually Changed
The FCC's TCPA consent rules for reminder calls and texts are still shifting. Here is what your practice's intake process needs to get right now.
Practice operations10 minSamuel Giraldo
Telehealth vs in-person GP in Australia: an honest verdict
Australian Medicare telehealth still hinges on an established relationship for many items. Here is when video or phone wins — and when the consulting room must.
Practice operations10 minEmilia Santander
NHS App booking limits: what practices actually control
The NHS App can book GP appointments — until the practice turns booking off, embargos slots, or caps how many a patient may hold. Here is how those limits work.
Primary care10 minVeronica Tobon
PHQ-9 screening in US primary care: flow and follow-up
USPSTF gives depression screening a B grade for adults — the operational gap is what happens after a positive PHQ-9. Build the follow-up path before you scale.
Practice operations11 minDavid Lara
OHIP appointment access in Ontario: an operator’s guide
Health Care Connect attaches patients to primary care; your clinic phone still decides whether OHIP coverage becomes a booked visit. What operators can fix.
Women's health11 minEmilia Santander
Cervical screening reminders in Australia that comply
Australia’s National Cervical Screening Program invites and reminds — but clinics still close the appointment gap. How to recall without spamming.
Practice operations9 minNorbelys Chirinos
Portal vs phone scheduling: what US practices should actually choose
Phone still dominates how Americans book care. Portals help a minority and shine for continuity — an honest compare with a clear ops verdict.
Practice operations10 minDavid Lara
NHS 111 vs practice phone: where demand actually lands
NHS 111 routes urgent need; the practice phone still carries day-to-day access. Here is where each channel sits — and why an agent belongs on the practice line.