Blog
Notes on running
healthcare operations
Data, regulation and operations for healthcare providers — in plain language, with verifiable sources.
Earlier articles
59 articles
Operations11 minTomas Giraldo
Locum nights vs a voice layer: cost of coverage
Locum nights cover clinical gaps; a voice layer covers intake load. Compare operational burden for Australian clinics—without pretending they are the same job.
Mental health10 minNorbelys Chirinos
Mental health treatment plans in Australian GP: slots and follow-up
A Mental Health Treatment Plan unlocks Better Access under Australian Medicare — if you book the plan visit, track reviews, and recover follow-ups.
Compliance12 minDavid Lara
TCPA for appointment reminders: ops, not panic
TCPA-aware appointment reminders for US practices: treat the FCC healthcare exemption as an ops checklist—purpose, cadence, opt-out, scripts.
Regulation9 minNorbelys Chirinos
Bulk billing incentives: what actually changed for GP access
Australia rebuilt its bulk billing incentive in 2025. Two real, non-comparable figures now describe GP access, and mixed billing got a sharper trade-off.
Access14 minSamuel Giraldo
Clinic no-shows in Canada: a sober playbook
A practical Canadian clinic guide to measuring no-shows, designing reminders and fees without theatre, and closing the phone gap that creates empty chairs.
Access12 minVeronica Tobon
Access recovery: contact loops practices still control
UK GP practices cannot rewrite the whole NHS, but they can still own contact loops—callbacks, online triage handoffs, and booked next steps that recover access locally.
Access12 minVeronica Tobon
Primary-care no-shows: a practical playbook
A US primary-care playbook for no-shows: what trials actually moved rates, how to target outreach, and which metrics prove the slot was protected.
Practice operations9 minVeronica Tobon
Winter pressures on GP practices in England: what breaks first
NHS winter letters, BMA workforce strain and May 2026 appointment books show the same pattern: demand rises, phones saturate, DNA waste capacity. What practices can control.
Women's health10 minEmilia Santander
Postpartum depression screening: what the evidence supports
Most postpartum depression screening still happens at one six-week visit, even though nearly every state now covers a full year of Medicaid after birth.
Practice operations12 minDavid Lara
Bulk billing and reminders: what patients tolerate
Australian Medicare bulk billing and clinic reminders collide when messages feel like marketing. What patients tolerate—and how consent shapes ethical prompts.
Practice operations11 minDavid Lara
Primary care access across Anglo markets: metrics aren't ranks
CMWF and national series measure different clocks. A RegionGrid guide for leaders who refuse fake league tables across UK, AU, CA, US and IE.
Practice operations13 minEmilia Santander
Governing outreach: who you contact, when, and why
US practices need outreach governance, not more reminders: who is eligible, which channel, what HIPAA and TCPA allow, and what evidence you keep.