Earlier articles
Earlier articles
- New ZealandPractice operations
After-Hours Calls: Closing the Access Gap in NZ General Practice
One in three New Zealand general practices is now closed to new patients, and after-hours calls are where the remaining access gap shows up first. - United StatesPractice operations
Flu, RSV, and COVID Peak Together. Is Your Front Desk Ready?
CDC's own season outlook shows flu, RSV, and COVID converge into one hospitalization peak every winter — the planning window closes before phones start ringing. - United StatesCardiology
What a Post-Discharge Hypertension Follow-Up Call Should Cover
Only 22.5% of US adults with hypertension have their blood pressure controlled. Here's the first-week follow-up protocol that actually lowers readmission risk. - AustraliaMental health
Telehealth or in person for your mental health plan review?
Medicare (Australia) tightened telehealth eligibility for GP mental health plan reviews in November 2025. Here's when video works, and when the room wins. - United StatesDentistry
Dental Recall Systems: Why Lapsed Patients Cost More Than You Think
About a third of US adults skip their annual dental visit, and postcards alone rarely bring them back — here's what a working recall system requires. - United StatesMental health
The hidden gap between a positive PHQ-9 and treatment
Positive PHQ-9 screens are not treatment. Peer-reviewed US data show up to 30% get no documented follow-up, and few practices track their own rate. - AustraliaCardiology
Heart failure follow-up calls: a protocol for Australian GPs
Australian guidance points to GP review within about a week of a heart failure discharge. Here is how a GP clinic can structure that follow-up call safely. - United StatesOphthalmology & endocrinology
Diabetic Eye Exam Recall: Closing the Annual Screening Gap
Only 64.8% of US adults with diabetes report an annual eye exam, short of the federal target — why the exam lapses, and what a recall protocol actually fixes. - United StatesChronic care / geriatrics
Chronic Care Management: hitting the monthly cadence every time
Medicare pays for CCM when clinical staff log 20+ minutes of monthly care coordination. Here is how practices sustain that cadence for every patient. - United StatesPractice operations
Urgent care walk-in vs. scheduled access with overflow handling
Urgent care visits keep growing, but a scheduled line with overflow handling protects continuity. An honest compare, with a clear verdict for US practices. - CanadaPractice operations
After-hours AI for Canadian clinics: an operational case
CIHI shows weak Canadian after-hours primary-care arrangements. The operational case for an after-hours AI agent on the clinic phone. - United StatesPractice operations
Referral leakage: when specialty care is ordered but never booked
A referral that never becomes an appointment is silent care and revenue loss. How US specialty operators close the order-to-book gap.
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