Blog
Notes on running
healthcare operations
Data, regulation and operations for healthcare providers — in plain language, with verifiable sources.
Earlier articles
94 articles
Dentistry10 minSamuel Giraldo
The Recall Gap Draining New Zealand's Private Dental Practices
Private dental patients in New Zealand who miss their recall rarely rebook themselves — what that silent drop-off costs a practice, and how to close it.
Optometry11 minDavid Lara
Chain Opticians vs Independent Practices in the UK: Who Wins
With current UK sector data, we compare booking an eye test, waiting times and recall reminders between chain and independent opticians.
Mental health9 minNorbelys Chirinos
Telehealth demand for mental health care is rising in Canada
More Canadians want virtual mental health appointments than ever, but many still can't get an intake call answered fast enough to book one.
Dentistry10 minTomas Giraldo
The Six-Month Recall Gap Draining UK Private Dental Practices
UK private and plan dental patients who miss their six-month recall rarely rebook themselves — what that quiet drop-off costs a practice, and how to close it.
Practice operations10 minDavid Lara
GP Wait Times and Bulk Billing in Australia: What the Numbers Show
Government bulk-billing numbers are climbing, but patients still wait weeks for a GP. Here is what practices can control while the system catches up.
Practice operations9 minSamuel Giraldo
Canada's Family Doctor Shortage: What the Numbers Show
Nearly 6 million Canadians have no family doctor, and CIHI data show the gap widening fast — here is what that means for every clinic's booking line.
Mental health11 minVeronica Tobon
Telehealth Mental Health Demand Across English-Speaking Markets
Telehealth demand for mental health care is climbing across Australia, Canada, the UK, New Zealand and the US, and intake often can't keep pace with it.
Dentistry8 minSamuel Giraldo
Ireland's Dental Scheme Strain and the Practice Recall Gap
Ireland's public dental scheme has lost half its contracted dentists in a decade, and the resulting overflow makes consistent recall harder for every practice.
Practice operations9 minSamuel Giraldo
The NHS GP Access Crisis: What the Numbers Actually Show
NHS satisfaction with GPs is rising, but the workforce arithmetic behind the 8am phone rush hasn't changed — and here's what that means for your line.
Mental health10 minNorbelys Chirinos
NHS Mental Health Waiting Lists: What the Data Actually Shows
NHS mental health waiting lists have passed 1.7 million people, and private practices absorbing the overflow can't afford to miss an intake call.
Practice operations10 minEmilia Santander
The After-Hours Call Gap Every English-Speaking Clinic Shares
Across Australia, Canada, New Zealand and the UK, clinics lose the same after-hours calls to voicemail, and callers book elsewhere instead of trying again.
Cardiology9 minVeronica Tobon
The Hypertension Recall Gap in Canadian Family Practice
Only half of Canadians with hypertension are treated and controlled, and Statistics Canada data show the shortfall sits mostly in follow-up, not diagnosis.