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healthcare operations
Data, regulation and operations for healthcare providers — in plain language, with verifiable sources.
Earlier articles
59 articles
Practice operations12 minSamuel Giraldo
Phone overflow is eating Canadian clinic capacity
CIHI and CMAJ show Canadians struggle to reach primary care by phone. Overflow is not a soft inconvenience — it is lost capacity your clinic already paid for.
Practice operations11 minTomas Giraldo
Flu season GP Australia: reminders and agenda before the peak
NNDSS logged tens of thousands of flu notifications in 2026. How Australian practices protect booking, recalls and after-hours access before the winter peak.
Practice operations12 minDavid Lara
Flu season fills chairs that unanswered phones never book
CDC puts flu medical visits in the tens of millions; MGMA ranks phone access among 2026 priorities — yet many practices still leave inbound demand unmeasured.
Practice operations13 minSamuel Giraldo
After-hours access in Anglo markets: what compares
US phone priorities, Australian helpline volume, NHS books and Canadian surgical waits all get called access — different clocks, not a ranking.
Practice operations10 minNorbelys Chirinos
NHS DNA rates in primary care: empty slots have a cost
NHS England counted 16 million GP DNAs in 2025 (4.3%); May 2026 attendance was 89.6%. Why forgetfulness and late arrival still tax booked capacity.
Practice operations10 minDavid Lara
After-hours clinic coverage in Australia: own the first line
Healthdirect took 1.4 million calls in FY25, mostly after hours. RACGP still requires clinics to own access — how a first-line voice agent closes the gap.
Regulation12 minSamuel Giraldo
HIPAA Voice Appointment Reminders: What Yes and No
HHS treats appointment reminders as treatment under HIPAA—no authorization required—but voicemail limits and confidential-communication requests still apply.
Health system data9 minVeronica Tobon
Canada's priority wait times are not clinic phone access
CIHI's 2025 report shows more priority surgeries than 2019 and longer MRI waits. Those benchmarks do not measure whether a clinic answered the phone.
Practice operations10 minEmilia Santander
NHS GP appointments: what the latest figures actually show
NHS England logged 30.0 million GP appointments in May 2026, 44.9% same-day. Here is how to read volume without mistaking it for phone capacity.
Practice operations10 minNorbelys Chirinos
GP phone triage in Australia: the after-hours gap clinics still own
Healthdirect took 1.4 million helpline calls in FY25, mostly after hours. RACGP standards still require every clinic to own how patients reach care overnight.
Practice operations11 minSamuel Giraldo
After-hours calls are an invisible cost for US practices
Evening and weekend phone demand rarely hits a dashboard. CMS access rules and MGMA polls show why that silent gap still taxes next week's schedule.