Your shop needs glasses.

Already trusts usWhat you see on these plates is what Arbol already answers in production for Orso Visión.

It sees the customer in front of it perfectly and everyone else as a blur. Arbol is the correction: it answers the phone and WhatsApp while your associate helps a customer, books the exam on your schedule and calls whoever is due back.

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What your shop sees

11:20 a.m. · CallExam booked for 3:40 p.m.
11:24 a.m. · WhatsApp“Are my glasses ready?” Ready since Thursday.
11:31 a.m. · Web chatSunday hours, answered.

What your shop sees

11:20 a.m. · CallExam booked for 3:40 p.m.
11:24 a.m. · WhatsApp“Are my glasses ready?” Ready since Thursday.
11:31 a.m. · Web chatSunday hours, answered.

Uncorrected, the focus falls in front of the retina: the call comes in, but nobody gets to see it. With Arbol’s lens, it lands where it should.

Your shop’s prescription

Four vision problems, one for each thing that slips between the counter and the phone. Each one with its correction.

An optical shop’s four vision problems and their correction
Problem	Lens	What it misses	Correction
Myopia	SPH −	The call that comes in while your associate is selling.	Answers at the same time.
Hyperopia	SPH +	The finished glasses nobody has come to pick up.	Lets them know and books the pickup.
Astigmatism	CYL · AXIS	The same customer, split between WhatsApp and a call.	One memory across channels.
Presbyopia	ADD +	The prescription that expires and the customer who doesn’t come back.	Calls when it’s due.

Examined by: Arbol. Prescription signed by: your optometrist.

An optical shop’s four vision problems, plate by plate

Myopia

SPH −

Distant objects focus in front of the retina: near is sharp, far is blurry.

Incoming call · Saturday, 11:20 a.m.

Hi, do you have eye exams today?
Hello, this is Orso Visión’s virtual assistant. Today I have 3:40 or 5:00 p.m. with the optometrist. Which works for you?
3:40, please.
Done: today at 3:40 p.m. I’ll send you the address on WhatsApp.
Exam booked · today, 3:40 p.m.

In your shop

Saturday, 11:20 a.m. Your associate is fitting frames on a customer and the phone rings. What’s in front of her is perfectly clear; the call is far away, and the person who wanted an exam dials the optical shop down the block.

The correction

Arbol answers at the same time, by phone, WhatsApp or web chat. It handles on its own only the questions that always come up, books the exam on the schedule you already use and hands anything that needs judgment to your team, with the full conversation.

See the Agenda

Hyperopia

SPH +

Near objects focus behind the retina: what’s closest is what you see worst.

WhatsApp · Thursday, 7:48 p.m.

Are my glasses in yet?
Yes, they’ve been ready since Thursday. Could you come by tomorrow at 11:00 a.m.?

The pickup drawer, today

C. RuizAcetate frame · ready 12 days agoComing tomorrow, 11:00 a.m.
J. PeñaProgressives · ready 21 days agoComing Saturday
A. MoraContact lenses · ready 5 days agoPicked up today

In your shop

The closest thing in your shop is the pickup drawer: glasses paid for and ready that nobody has come to collect. And the customer who calls three times to ask whether they’ve arrived.

The correction

Arbol answers “are my glasses ready?” with the order status, lets customers know when they’re ready and books the pickup. The drawer empties, and every pickup is one more visit in front of your display case.

Astigmatism

CYL · AXIS

The cornea doesn’t focus equally along all its meridians: instead of one focal point there are two, and the image splits.

Carolina Ruiz · one person

Monday, 9:14 a.m. · WhatsAppCarolina asks about progressive lenses and frame prices.
Tuesday, 6:02 p.m. · Call“I wrote yesterday about the progressives.” She didn’t have to repeat anything.
Tuesday, 6:05 p.m. · ScheduleExam on Saturday at 10:00 a.m., with the note about the progressives.

In your shop

Carolina wrote on WhatsApp on Monday. On Tuesday she calls. To your shop, she’s two people: they ask for her details again and explain again what they already explained.

The correction

One agent with memory across channels. What she said on WhatsApp is there when she calls, and what she said on the call is there when she writes again. The axis of the correction is the person.

See Contactability

Presbyopia

ADD +

With age, the eye’s lens loses its ability to focus up close. It comes to almost everyone, usually after 40.

WhatsApp · Monday, 10:05 a.m.

Hi Jorge, this is Orso Visión: your prescription is a year old. Shall I find you a time for a checkup?
Yes, I’m already having trouble seeing up close.
I have Thursday at 5:00 p.m. or Saturday at 9:40 a.m. Which do you prefer?
Saturday.
Checkup booked · Saturday, 9:40 a.m.

In your shop

Every prescription expires, every supply of contact lenses runs out and every customer has another birthday. Your customer list is your schedule for the coming months, if someone calls it in time.

The correction

Arbol goes through your list and calls when it’s due: the annual checkup, the contact lens refill, the customer who didn’t come back. It books the appointment in the same conversation, and your shop switches on every campaign.

Meet Arbi

826 million people worldwide have trouble seeing up close because of presbyopia nobody has corrected. WHO, Blindness and vision impairment

Your optometrist signs the prescription.

Arbol handles the conversation; clinical judgment belongs to your team. These limits come built in, and no setting can switch them off.

It doesn’t prescribe or recommend a lens.Your optometrist decides that, in the exam.
It doesn’t interpret a symptom.“One eye is blurry” goes straight to your team.
It doesn’t promise what isn’t there.It offers the real openings on your schedule.
It doesn’t pretend to be a person.From the first second, it says it’s your shop’s virtual assistant.
It doesn’t decide for your team.Anything that needs judgment arrives with the full conversation.

Your optometrist writes and signs this sheet. Arbol doesn’t touch it.

Setup doesn’t touch your system.

Arbol fits onto the schedule and systems you already use. There’s no new software to learn and no data to migrate.

The measurement
You show us how you book and what your customers ask. You don’t migrate anything.
The edging
We configure it in your shop’s tone. Your team approves it before it answers.
The mounting
It answers during the hours you choose: all day, after hours or when the counter fills up.
The delivery
You adjust it from the console, in plain language. If you want it off, it goes off.

Arbol does more than answer.

The plates show how Arbol works in an optical shop. Inside are three products, and you can look at each one.

Contactability
Answers and calls your customers by phone, WhatsApp, text, email and web chat, under your shop’s name.
See Contactability
Agenda
If you already have a schedule, Arbol works on yours. If not, it brings its own: your optometrists, your locations and your hours.
See the Agenda
Arbi
Your team’s agent: ask it, in your own words, for this month’s list of expiring prescriptions or for a campaign.
Meet Arbi

Thirty minutes, and we show you your shop in focus.

In half an hour we look at your schedule, your channels and the numbers on your customer list, with your own cases, as Orso Visión already does. You leave with the price in writing.

Book a demo Tell us about your shop on WhatsApp

In production at

Carolina, Jorge, the times and the orders on these plates are illustrative; the work they show is the same work Arbol already does in production for Orso Visión. The presbyopia figure is from the World Health Organization.

	SPH	CYL	AXIS	ADD	PD
OD	−1.25	−0.50	180°	+2.00	32
OS	−1.00	−0.75	175°	+2.00	31.5

Your shop needs glasses.

Your shop’s prescription

An optical shop’s four vision problems, plate by plate

Myopia

In your shop

The correction

Hyperopia

In your shop

The correction

Astigmatism

In your shop

The correction

Presbyopia

In your shop

The correction

Your optometrist signs the prescription.

Setup doesn’t touch your system.

The measurement

The edging

The mounting

The delivery

Arbol does more than answer.

Contactability

Agenda

Arbi

Thirty minutes, and we show you your shop in focus.

Let's look at your optical practice in Arbol.

Your optical practice needs you.

We'll call you.

Thank you. We'll be in touch.