Connect EPS Sanitas and Nutshell. Every patient and case in your CRM, with Arbol.
How it works
A EPS Sanitas member writes to or calls your organization.
Arbol answers and asks for the EPS Sanitas order and authorization before offering a slot.
They land in Nutshell as a contact, with the conversation and the status of their case.
Your team follows every case from Nutshell, with no manual copying.
What each one is
Health insurer (EPS) in the contributory and subsidized regimes
EPS Sanitas
Entidad Promotora de Salud Sanitas S.A.S. (EPS Sanitas) is a health insurer (EPS) founded in 1994, after Colombia's social security reform. It has members in both the contributory and subsidized regimes and is the country's second-largest EPS by membership.
Clinics use the EPS Sanitas provider portal for hospital referrals and online office requests, and bill it for the care they give its members.
6,148,861 members as of August 2026: 4,628,224 in the contributory regime and 1,520,637 in the subsidized regime. Source: minsalud.gov.co (opens in a new tab)
Providers log in to its "Prestadores e Instituciones" portal, which includes an online office and hospital referrals.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to EPS Sanitas from there.
EPS Sanitas integrationCRM
Nutshell
Nutshell is a CRM tool.
A clinic uses it to track its patients, their cases and every follow-up.
Nutshell integration
Questions
Do we need to build on the Nutshell API?
No. Arbol connects with Nutshell: your team turns it on from Arbol with your organization's account and approves what goes in.
Do EPS Sanitas or Nutshell endorse Arbol?
No. EPS Sanitas and Nutshell are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. EPS Sanitas and Nutshell do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at EPS Sanitas and Nutshell in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.