Connect Coosalud EPS and Zoho Bigin. Every patient and case in your CRM, with Arbol.
How it works
A Coosalud EPS member writes to or calls your organization.
Arbol answers and asks for the Coosalud EPS order and authorization before offering a slot.
They land in Zoho Bigin as a contact, with the conversation and the status of their case.
Your team follows every case from Zoho Bigin, with no manual copying.
What each one is
Health insurer (EPS) in the subsidized and contributory regimes
Coosalud EPS
Coosalud EPS is a health insurer (EPS) with its national office in Cartagena de Indias. 90.3% of its members are in the subsidized regime, spread mainly across Valle del Cauca, Antioquia, Norte de Santander, Bolívar, Santander and Atlántico.
Clinics work with Coosalud to report initial emergency care, manage patient referrals and counter-referrals, and submit invoices.
3,348,101 members as of August 2026: 3,024,254 in the subsidized regime and 323,847 in the contributory regime. Source: minsalud.gov.co (opens in a new tab)
Its Portal IPS is used to report initial emergency care, referrals and counter-referrals, and invoices go through a separate portal.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to Coosalud EPS from there.
Coosalud EPS integrationCRM
Zoho Bigin
Zoho Bigin is a CRM tool.
A clinic uses it to track its patients, their cases and every follow-up.
Zoho Bigin integration
Questions
Do we need to build on the Zoho Bigin API?
No. Arbol connects with Zoho Bigin: your team turns it on from Arbol with your organization's account and approves what goes in.
Do Coosalud EPS or Zoho Bigin endorse Arbol?
No. Coosalud EPS and Zoho Bigin are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Coosalud EPS and Zoho Bigin do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at Coosalud EPS and Zoho Bigin in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.