A health organization with AI never closes.
Arbol brings artificial intelligence to the operations of clinics, IPS (Colombia’s licensed care providers) and medical practices across Latin America: it answers your patients at any hour, confirms and fills your schedule, and does the work you ask for, in the browser, by email or on WhatsApp.
Colombia · Mexico · Peru · Ecuador
A day at a health organization with AI.
Local times in four countries. Example data.
A mother calls about her son’s fever.
Arbol recognizes the warning sign, gives no medical advice and puts her straight through to the doctor on call.
The day’s appointments get confirmed.
312 patients get their reminder. 41 reschedule, and their slots go straight to the waitlist.
The director asks Arbi how the week is going.
Arbi, the organization’s AI, replies in the same thread with the numbers: calls answered, appointments, no-shows and open items.
A patient asks how to prepare for his test.
Arbol answers with your organization’s instructions, confirms the time and reminds him to fast the night before.
Complaints about the pharmacy keep coming in.
Arbol groups the day’s complaints and grievances, measures how patients feel and alerts the coordinator before they grow.
It calls the patients overdue for a check-up.
The hypertension cohort has 146 patients overdue for their check-up: Arbol calls them and books the ones who can come in.
A patient asks to talk to a person.
Arbol hands her to your team with a summary of the conversation: nobody asks her the same thing twice.
The day is on record.
Every conversation, with its recording, its transcript and its outcome. Tomorrow’s report is ready.
Ask Arbi.
Arbi is your team’s agent. It lives in Arbol, in your browser, and it also answers by email and on WhatsApp. You ask for the work in your own words and Arbi does it, or helps you think through the best way to do it. Your patients talk to an assistant with the name your organization chooses. And when you need a person, our team is one call away.
What teams ask for, every day
- “Start the October vaccination campaign”
- “Add Dr. Pardo as a contact”
- “Call yesterday’s no-shows”
- “Help me think through how to cut no-shows”
ArbiYour organization’s AIExample
- Browser
- In the browser
Review this file and create the contacts we’re missing.
patients-october.csv1,240 rows Done: I created 212 new contacts and left out 18 duplicates. Should I add them to the vaccination campaign?
212 new contacts · 18 duplicates- By email
Whose request didn’t get resolved this week?
14 patients: 9 are waiting on an authorization and 5 on an appointment change. Should I call them today?
The oldest case is 6 days old- On WhatsApp
Yes, call them. And send me the weekly report as a PDF.
Done: I’ll start calling at 9:00 a.m. Here’s the report; no-shows are down 18% from last week.
Weekly report.pdfCalls, appointments, complaints and sentiment · 12 pages
What your organization gets on day one.
You don’t start from scratch or switch systems. Arbol arrives with what we’ve learned working with clinics, IPS and practices across the region, and our team sets it up with you.
More than 777 integrations
Your health record, your schedule, the EPS (Colombia’s health plans) and insurers, your WhatsApp, your email and your payments. No system change, no data migration.
Automated workflows
Confirmations, reminders, waitlists, follow-ups and alerts that run on their own, under the rules your team approves.
Campaigns in one message
Ask Arbi for a vaccination, screening or overdue check-up campaign, and it launches it by phone, WhatsApp, text or email to the population you choose.
A knowledge base
Services, specialists, locations, hours, insurance agreements and test prep: your patients get the same answer on every channel.
Arbi learns from your organization
It gets to know your patients and their preferred channels and times, and groups them into segments to serve them better.
You decide whether to turn it on.
Sensitive data, protected
Arbol recognizes your patients’ personal and health data and hides it from the analyses and reports that don’t need it.
Three ways in. One result.
Start with what weighs most on your organization today. All three connect to each other and share Arbi.
Patient contact
Most start hereArbol answers and reaches your patients by phone, WhatsApp, text, email and web chat, 24/7: it books, confirms, reschedules and follows up.
See patient contactGovernance
For those accountable for a population’s health: cohorts, each patient’s risk and alerts, built on the health record and lab results.
See governanceAgenda
Your doctors’ and locations’ schedules, with the health record, inside Arbol: the AI books, confirms and fills open slots on it.
See the Agenda
A glimpse of governance.
When your organization is accountable for a population’s health, Arbol cross-checks lab results against the health record and tells you who to see first, and why.
Explore governance- LabCreatinine 1.6 mg/dL, higher than at the last check-up
- Health recordType 2 diabetes · lives alone · no check-up in 5 months
- ArbolPriority 1: kidney risk
- ActionAn alert to his doctor and a call to book the check-up
A glimpse of the Agenda.
Your doctors’ and locations’ schedules, with the health record in the same place. Because it’s Arbol’s own, your organization’s assistant books, confirms and fills open slots on it, with no integrations in between.
Explore the Agenda- AgendaDr. Ruiz · North location · Tuesday, 2 open slots
- AssistantOffers them to the waitlist
- PatientConfirms on WhatsApp at 7:12 a.m.
- Health recordThe visit opens with the reason and the history
Built for healthcare in Latin America.
Not a translated product: each country has its own rules, its own vocabulary and its own way of booking an appointment.
Made in Colombia, for all of Latin America.
What the AI doesn’t do.
It gives patients no clinical advice.
At any warning sign, it ends the conversation and hands off to a person. That limit can’t be configured. The Clinical Council lives in Ámbar, the governance product, and it’s for nurses and doctors.
It doesn’t diagnose.
It flags risks and possible cases from your data. Diagnosis and treatment always belong to the doctor.
It doesn’t decide for your team.
Your team approves the tone, the hours and the rules before Arbol answers its first call.
It doesn’t expose your data.
Every conversation stays with your organization, and personal and health data are protected under each country’s law.
Your organization, running on AI from day one.
In 30 minutes, we look at your operation and show you where to start.