Marta R., 61
DiabetesHypertension
- HbA1c
- 10.2%
- Last checkup
- 7 months ago
Next step: we call her today.
Your whole population. Every patient, on time.
Arbol knows who to call first, calls or messages them, and books their appointment. No need to change your systems.
- Roots (what you already have): Health regulations, Medical records, Labs and imaging, Scheduling, Billing.
- Governance (your contract and your rules): Your contract, Targets by program, Clinical guidelines, Your protocols.
- Branches (what it does for each patient): Patients by program, Case follow-up, Risk level, Progress on targets, Phone, WhatsApp and web.
- RootsArbol pulls together everything you already have on each person.Health regulationsMedical recordsLabs and imagingSchedulingBilling
- GovernanceUsing your rules, it knows what each patient still needs.Your contractTargets by programClinical guidelinesYour protocols
- BranchesFirst, it finds the patients who can’t wait.Patients by programCase follow-upRisk levelProgress on targetsPhone, WhatsApp and web
- One personAnd stays with them until they’re seen.
- 498,716calls answered
- 59,384calls answered after hours
- 19,872appointments recovered
- 3,250pending visits found at a single client
Arbol operating figures as of September 30, 2026.
487 patients are overdue for a checkup. Arbol finds them and books their appointment.
- Governance
Your contract: 38,412 people in your care.
- Governance
Arbol sorts them by care program, using your contract’s rules.
- Governance
487 patients are overdue for their checkup. Arbol knows who they are and who goes first.
- Contactability
It calls them and messages them on WhatsApp, around the clock, in your organization’s name.
- Agenda by Arbol
And books their appointment on the schedule you already use.
Example contract, programs and figures.And Arbi tells your team how it’s going
Four jobs that eat up your team’s day.
Arbol does them on the systems you already use. Your team sees where each one stands and decides what needs a person.
You know exactly how far you are from meeting your contract.
Arbol compares what your contract requires with what has already been done: what’s behind, for how many people, and what happens today to catch up.
For today228 overdue hypertension checkups, starting with the patients who haven’t come in the longest.
Explore governance| Activity | Target to date | Done | Remaining | What Arbol does |
|---|---|---|---|---|
| Hypertension checkups | 1,240 | 1,012 of 1,240 | Remaining: 228 | Arbol: Call this week |
| Kidney-risk screening | 610 | 402 of 610 | Remaining: 208 | Arbol: Book lab work |
| Prenatal checkups | 380 | 351 of 380 | Remaining: 29 | Arbol: Confirm appointments |
| Pap smears | 900 | 655 of 900 | Remaining: 245 | Arbol: WhatsApp campaign |
Example contract, activities and figures.
You know what each patient still needs.
When a patient comes in for one visit, they also catch up on everything else that’s pending. Arbol calls them, books the appointment and keeps a record that they were seen.
For todayA patient with diabetes goes first: her checkup is overdue and her last test came back high.
See how patients are prioritizedClinical and operational management, not auditing
- HbA1c of 10.2%, no checkup in 7 months
- Creatinine ordered in March, no result yet
- This quarter’s blood pressure check
- Gaps found
- Contact
- Appointment
- Visit
- Record
Example patient and data.
Every conversation ends with an outcome and evidence.
It answers by phone, WhatsApp, SMS, email and web chat, under your organization’s name. It remembers what each person already said, so nobody repeats their story, and every conversation is ready for your team to review.
The limit that never switches offIt never gives clinical advice. At any warning sign, it directs the patient to the emergency room following your team’s protocol and hands the conversation to a person.
Explore contactability| Channel | Reason | Outcome | Evidence | Escalation |
|---|---|---|---|---|
| Call9:14 a.m. | Diabetes checkup | Appointment Thursday, 7:30 a.m. | Recording and transcript | No |
| WhatsApp9:16 a.m. | Appointment confirmation | Confirmed | Messages | No |
| SMS11:02 a.m. | Lab reminder | Moved to Monday | Messages | No |
| Call7:47 p.m. | “My chest hurts” | Directed to the ER | Recording and transcript | To a person, with the conversation |
Example conversations.
All your sites, on one schedule.
It confirms appointments, moves them when needed and offers every slot that opens up to the next person on the waitlist. On the scheduling system you already use, or with Agenda by Arbol.
For todayThe Thursday slot that opened up at the Norte site already belongs to the first person on the waitlist.
See AgendaMonTueWedThuFriSatNorteCentroSur
Slot freed on Thursday, filled from the waitlist.
Example sites and schedule.
Contactability
One conversation. Every channel.
See how a patient goes from a phone call to her appointment, switching channels without repeating her details.
Every conversation ends with an outcome and evidence your team can review.
- It speaks in your organization’s name.
- It introduces itself as your organization’s virtual assistant, in the tone and during the hours your team approves.
- If they ask for a person, it hands off to your team.
- With a summary and the details already verified. Nobody has to tell their story twice.
- It never gives medical advice.
- It books, confirms and informs. At any warning sign, it ends the conversation and escalates.
Read the video script in English
- 01 · One in 38,412 Of the 38,412 people in the contract, one can’t wait.
- 02 · Marta Marta R., 61, diabetes, HbA1c of 10.2%: seven months without a checkup. Priority 1 among today’s critical patients.
- 03 · The call Tuesday, 9:14. Clínica Norte’s virtual assistant calls her. Marta is at work and asks for a message instead. The call is recorded and transcribed.
- 04 · WhatsApp Tuesday, 9:16. The conversation continues on WhatsApp, without starting over or asking for her details again: Thursday at 7:30 at the Norte site.
- 05 · The schedule The appointment goes into the scheduling system the organization already uses. On Wednesday at 8:41 p.m., over web chat, Marta asks to move it to 9:00: it’s rescheduled, and the 7:30 slot is offered, in order, to Luisa.
- 06 · The proof A confirmed appointment is not a completed visit: once the medical record documents it, the visit counts as done and the contract has one fewer to go.
- 07 · Arbol One conversation. Every channel: phone, WhatsApp and web.
Music composed for this video. Piano: Salamander Grand Piano, by Alexander Holm (CC BY 3.0).
Start with one piece. Add the rest when you need it.
Most organizations start by answering the phone and WhatsApp. Later they add scheduling, contract tracking or Arbi.
- ContactabilityAnswers and calls your patients at any hour, by phone, WhatsApp, SMS, email or web chat, under your organization’s name.Explore contactability
- Agenda by ArbolYour physicians’ and sites’ schedules in one place. If you already have one, Arbol works on top of it.See Agenda
- GovernanceWho to see first and why: who’s at risk and how far you are from meeting your contract.Explore governance
- ArbiYour team’s assistant: ask it for a report, a list or a campaign the way you’d ask a colleague.Meet Arbi
- IntegrationsMore than 777: medical records, scheduling, EPS (health insurers) and payments. Nothing to migrate.See integrations
- EnterpriseFor clinic networks, hospitals and insurers: all your sites and your whole population in one place.Explore Enterprise
Built by health professionals and experts, for administrators, patients and physicians.
That’s why it arrives without an IT project: it runs on what you already use, and your team approves how it speaks before it answers the first call.
- No clinical advice
- Hands off to people
- Leaves an audit trail
What kind of organization are you?
See how Arbol works at one like yours.
- We’re an IPSColombian care providers: your PGP (prospective global payment) and capitation contracts, and your appointment center.See IPS
- We run a clinicPrivate-pay and prepaid-plan patients, without missing a call.See clinics
- We run a dental practiceAnswers, books and reaches the patients who are due back.See dental
- We run an optical storeEye exams, glasses ready for pickup and prescriptions about to expire.See optical
- We’re a network or an insurerMany sites or an entire population, on one dashboard.See Enterprise
- Does it connect to our system?With more than 777 systems, nothing to migrate.See integrations
Ready to use today, no call required.
See all resources (in Spanish)- Tools17 calculators, tests and generators, free and with no sign-up (in Spanish).
- TestThe front-office test: ten questions and your costliest gap, in two minutes (in Spanish).
- Reading2026 in numbers: how the math changed for IPS, figure by figure and with its source (in Spanish).
- RegulationMGTE compliance: what Resolution 2117 of 2025 will measure (in Spanish).
- ProgramProyecto bebé: early enrollment of pregnant women in prenatal care (in Spanish).
- BlogEvery figure with its source, no fluff.
Let’s look at your population in Arbol.
A 30-minute video call with our team, using your cases: your contract, your patients and your channels.
You leave with a first read of your population, your contract and your utilization rates.
Colombia, in operation · Built for Latin America