Connect Mutualser EPS and PandaDoc. Signed consent forms, without paper, with Arbol.
How it works
A Mutualser EPS member writes to or calls your organization.
Arbol answers and asks for the Mutualser EPS order and authorization before offering a slot.
Before the appointment, they get the consent form to sign through PandaDoc.
Your team sees in PandaDoc what is still unsigned, and the signed copy stays with the case.
What each one is
Health insurer (EPS) in the subsidized and contributory regimes
Mutualser EPS
Mutualser EPS is a health insurer (EPS) with mutual-society roots: it began as Asociación Mutual Montes de María, a community health enterprise. Its administrative office is in Cartagena, and its members are in the Caribbean region, mainly in Bolívar, Córdoba and Atlántico.
Clinics work with Mutualser to report emergency care, request authorizations and manage patient referrals.
2,708,613 members as of August 2026: 2,342,211 in the subsidized regime and 366,402 in the contributory regime. Source: minsalud.gov.co (opens in a new tab)
Providers use its Zonaser Prestador portal to report emergency care, request authorizations and manage referrals, following Technical Annex 1 of Resolution 2335 of 2023.
Arbol API. Arbol already has an API for the EPS: your tech team connects your systems to Mutualser EPS from there.
Mutualser EPS integrationE-signature
PandaDoc
PandaDoc is an e-signature tool.
A clinic uses it so patients sign consent forms and documents without paper.
PandaDoc integration
Questions
Do we need to build on the PandaDoc API?
No. Arbol connects with PandaDoc: your team turns it on from Arbol with your organization's account and approves what goes in.
Do Mutualser EPS or PandaDoc endorse Arbol?
No. Mutualser EPS and PandaDoc are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each.
What happens to patient data?
They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable.
Trademarks and logos belong to their owners. Mutualser EPS and PandaDoc do not sponsor or endorse Arbol. All integrations · Arbol's API
Let's look at Mutualser EPS and PandaDoc in your operation.
A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal.