Arbol Enterprise
We know your institution from the inside.
That’s why we’re your partner in technology and AI infrastructure.
Our team includes physicians, nurses and engineers. We know how a healthcare institution’s scheduling, health records, contracts and authorizations work, and we bring artificial intelligence to every part of your operation, on the systems you already have.
- ArbiYour team’s internal agentAsk, request and decide with data from the whole operation.
- BranchesAgendaScheduling and health records.
- TrunkContactabilityEvery conversation with your patients, on every channel.
- RootsYour systemsHealth records, ERP, lab and insurers: more than 777 integrations.
We don’t sell development hours. We stand behind operating results.
Every project starts with a problem your organization already measures (patients who never get reached, authorizations that drag on, contracts that don’t close) and is built on a platform already running in healthcare institutions across Latin America. That’s why we get there fast, and why we stand behind what we deliver.
A layer of intelligence on top of your systems.
Your systems stay where they are: health records, ERP and billing, lab, contact center, CRM and the insurers’ portals.
Arbol connects to them through APIs, connectors and files, and brings them together in one layer: integrations, artificial intelligence, automation and audit.
And the work changes for people: patients, physicians and nurses, administration and leadership.
What your IT team will want to know.
The full detail is in our Trust Center and in the developer documentation.
- Integration
- Documented APIs (OpenAPI) and webhooks.
- More than 777 connectors: health records, ERP, lab, contact center, CRM and insurers.
- No migrations: your systems remain the source of truth.
- Security
- AES-256 encryption at rest and TLS 1.2+ in transit.
- A dedicated database for your organization.
- Role-based access, least privilege and an audit log of every access.
- Data
- Your data is yours: full export in open formats (CSV and JSON), at no cost.
- Zero retention and zero training on your data at the model providers.
- Personal and health data anonymized in any analysis that doesn’t need it.
- Artificial intelligence
- Clinical limits that can’t be switched off: the agents give patients no clinical advice and Arbol doesn’t diagnose; Ámbar’s Clinical Council speaks only to the care team.
- Rules, tone and workflows approved by your team before going live.
- Automations that start paused until your organization approves them.
- Compliance
- Colombia’s Law 1581 of 2012 and Circular 002 of 2024 from the SIC (its data protection authority), plus each country’s data protection law.
- Health record regulations, with retention in your organization’s custody.
- A security program built on the SOC 2 criteria and aligned with NIST CSF 2.0; vendors with SOC 2 Type II or ISO 27001.
- Operations and support
- A team assigned to your organization: product, engineering and healthcare operations.
- Support from people who know your operation, not a ticket queue.
- Follow-up on the metrics agreed in the proposal.
How we work with large organizations.
In phases, each with a deliverable and a measurable result. The proposal comes in writing before we start.
- 01
Assessment
Processes, systems and data, reviewed with your teams.
DeliverableOpportunity map and business case.
- 02
Design
The solution, the architecture and the phased plan.
DeliverableA written proposal, with scope, phases and metrics.
- 03
Implementation
In phases, in production, alongside your IT team.
DeliverableEach phase in production, with its result measured.
- 04
Operations
Support, continuous improvement and a follow-up committee.
DeliverableRegular metrics and a shared roadmap.
Where we start.
Access and patient contact at scale
AI answering and outreach for millions of members: scheduling, confirmations and campaigns by phone, WhatsApp, SMS, email and web.
ContactabilityRisk and contract management
Cohorts, lab alerts, priorities and indicator tracking for PGP contracts (prospective global payment), capitation and their equivalents.
GovernanceScheduling and health records
Agenda by Arbol for networks with many sites, or integration with the scheduling system and health records they already run.
AgendaAdministrative processes
Authorizations, referrals and counter-referrals, medical claims and denials, with agents that work on your systems.
Custom-builtInsight for leadership
Arbi, to ask about the operation and get reports in the browser, by email or on WhatsApp.
AI for healthcare
Let’s talk about your organization.
A meeting with the Arbol Enterprise team to review your processes, your architecture and where it makes sense to start.