All set before they sit down.
Arbol answers your practice’s phone and WhatsApp, puts the appointment on the schedule you already use, confirms it and reaches whoever is due back. By the time the patient sits in the chair, the front desk’s work is done.
Marcela Ospina
Wednesday · 8:40 a.m.
Dr. Rivas · first visit
What happens while your hands are busy.
A mirror shows what you can’t see straight on. Arbol answers the call that comes in while you’re with a patient, the WhatsApp message nobody gets to and the call that arrives while the front desk is on another line. It doesn’t transcribe: it notes what the person asked for, how long it has hurt and when they want to come in, in their own words.
Phone, WhatsApp, text, email and web chat: the same agent answers and makes calls too.See Contactability
Tuesday, 11:20 a.m. · Dr. Rivas is with a patient
Caller: Good morning… I broke a molar last night while eating and it hurts.
- Reason“I broke a molar”
- Sincelast night
Arbol: I’m sorry to hear that. Is this your first visit with us?
Caller: Yes, I’ve never been there. Can you see me soon?
- Patientfirst visit
- When“soon”
Arbol: Yes. I have tomorrow at 8:40 a.m. with Dr. Rivas. Does that work for you?
Booked · Wednesday, 8:40 a.m.
On your schedule. The one you already use.
Arbol reads and writes on your schedule. It doesn’t replace it, doesn’t migrate it, doesn’t ask you to change software and doesn’t touch your health records. It confirms the appointment the day before and, if someone cancels, offers the slot to the people who were waiting, in order.
If you switch it off tomorrow, your schedule stays exactly where it was.
Still booking in a notebook or a spreadsheet? Arbol has its own schedule, too.See the Agenda
- 8:00Follow-up · J. Peña
- 8:40Assessment · M. OspinaNew · booked by Arbol
- 9:20Orthodontics · L. Ruiz
- 10:00Open
- 10:40Root canal · C. Mora
- 11:20Open
What no single call shows.
The explorer finds what the naked eye misses. Marcela had already written once and called once: on its own, neither looked like a problem. Together, they did. And when you look at the whole quarter, you see what no single call shows.
How many accepted treatment plans still have no date? Ask Arbi in your own words.Meet Arbi
40 accepted treatment plans with no date
People who already said yes and already sat in the chair, and nobody called them back.
12 people on their third call about pain
None of those calls, on its own, looked like a problem. All three together did.
18 canceled slots nobody offered again
They opened up days in advance and stayed empty, with people waiting for an opening.
Marcela, before the 11:20 call
- June 2 · WhatsAppAsked about whitening prices. Didn’t book.
- June 19 · CallDiscomfort when chewing. Asked for an appointment and never confirmed.
- June 24 · Call“I broke a molar.” Booked for the next day.
Every treatment leaves a date. Arbol measures it.
The probe measures in millimeters; Arbol, in days. Every treatment leaves a date in the future, and that date is kept or lost depending on whether someone remembers.
- 7 to 10 daysExtraction or root canalReaches the patient for the follow-up. If they say the pain is back, it passes that on to your team.
- 1 monthOngoing orthodonticsConfirms the check-up. One missed check-up sets back the whole treatment.
- 6 monthsCleaningCalls when it’s due, not when someone remembers.
- 12 monthsAnnual checkup and X-rayThe year comes around even if nobody is watching.
- 18 to 24 monthsStopped comingReactivation: nobody notices the patient is gone, because a call that never happened doesn’t ring.
You set the interval, not the system: it’s a clinical decision. Arbol just doesn’t forget the date, and every rule starts switched off.
Six months later · WhatsApp
Arbol: Hi Marcela, this is Dr. Rivas’s office. It’s been six months since your last cleaning. Shall I find you a time?
Marcela: Oh, yes, I’d forgotten. What do you have?
Arbol: I have Thursday the 14th at 8:40 a.m. or Saturday the 16th at 10:20. Last time you came on a Saturday. Does that one work?
Marcela: Saturday, please.
Arbol: Done: Saturday the 16th at 10:20 with Dr. Rivas. I’ll confirm the day before.
What comes sealed.
These five aren’t settings switched off: they aren’t settings at all. They come sealed, and no implementation can open them.
You switch these on
- Answer calls and WhatsApp, during the hours you chooseOn
- Book and reschedule on your scheduleOn
- Offer freed-up slots againOn
- Reach whoever is due backOn
- Confirm appointments the day beforeOn
Factory sealed · no implementation can open it
Sealed- Gives no clinical adviceNot once, not even if asked.
- Doesn’t decide who is urgentYour team sets the priorities.
- Doesn’t interpret a symptomIt records what the person says.
- Doesn’t promise a slot that isn’t thereIt offers what’s really open.
- Doesn’t write in the health recordIt doesn’t read it or touch it.
Nobody touches your scheduling software.
No migration, no IT project, no new software to learn.
We look at your schedule
You show us how you book. You don’t migrate anything.
We set up the tray
We configure it. Your team approves it before it answers.
The office opens
It answers during the hours you choose.
You adjust as you go
You adjust it from a console, in plain language. If you want it off, it goes off.
Demand was never the problem.
All from government sources. In healthcare, a figure the government didn’t publish is a figure that gets knocked down in the first meeting.
3 days is the deadline Colombian regulations set for booking a general dentistry appointment. The clock starts when the person asks, not when someone answers. Resolución 1552 de 2013, MinSalud (Colombia’s Ministry of Health)
90% of Colombians have had some oral disease. Demand isn’t the problem: the front door is. ENSAB IV national oral health survey, MinSalud
Periodic oral care is what Colombia’s health promotion and maintenance pathway sets for every stage of life. The rules already say that person comes back; what’s missing is someone to reach them. Resolución 3280 de 2018, MinSalud
Arbol does more than answer.
The tray is how Arbol works in a dental practice. Inside are three products, and you can look at each one.
Contactability
Answers and calls your patients by phone, WhatsApp, text, email and web chat, under your name and on your hours.
See ContactabilityAgenda
If you already have a schedule, Arbol works on yours. If not, it brings its own: your dentists, your chairs and your hours.
See the AgendaArbi
Your team’s agent: ask it for a report, a list or a campaign in your own words, and it does it.
Meet Arbi
Half an hour, your schedule on screen and your own calls.
It’s not a slideshow. We bring your case: how many conversations you have today, which ones are slipping through and which return dates your practice is losing.
Your practice
Whenever suits you
Demo with Arbol · 30 minutes
The 11:20 a.m. call, Marcela, Dr. Rivas, the schedule and the 540 conversations are demo material, built to explain how the system works; they don’t represent any real practice. The industry figures come from government sources and are linked.