The appointment line, answered.
Calls, WhatsApp, SMS and email, answered in your institution’s name.
See ContactabilityArtificial intelligence for clinics in Latin America. Every patient, answered in their own country.
Arbol answers calls, WhatsApp, SMS and email 24 hours a day, and books and confirms appointments with your country’s insurers, vocabulary and law.
What your institution needs, solved.
No missed calls.
Answers them all at once, at night and on holidays too.
Fewer missed appointments.
Confirms the day before and offers the freed slot to another patient.
Pending patients, contacted first.
Calls and messages anyone with a pending order or checkup.
Reports you don’t build by hand.
Every contact is logged with its time, its channel and its outcome.
On the channel each patient prefers, with memory across channels
- CallsAnswers and calls
- WhatsAppBooks and sends requirements
- SMSSends appointment reminders
- EmailReceives orders and referrals
- Web chatAnswers on your website
Every patient arrives their own way, and Arbol applies the rule for each one
Public system or social security
Contacts anyone with an order or a referral first.
16% of urban households and 21% of rural ones could not get a health service when they needed it.
OECD and World Bank, 14 countries, 2020Insurance or prepaid plan
Answers with your institution’s agreements.
Private insurance and prepaid plans pay 11% of health spending in the region; in the OECD, 6%.
OECD and World Bank, Health at a Glance 2023Self-pay
Gives the price, sends the payment link and books.
32.4% of health spending in the region is paid out of pocket; in the OECD, 20%.
OECD and World Bank, 2019 data
Every country has its own system. Arbol learns yours.
Before it answers the first call, we set Arbol up with who pays in your country, how your patients ask for an appointment and the law that protects their data.
| Country | Who pays | Data protection law |
|---|---|---|
| Chile | Fonasa (public), an isapre (private insurer) or self-pay | Law 19,628amended by Law 21,719, in force from December 1, 2026 |
| Panama | CSS (social security), an insurer or self-pay | Law 81 of 2019 |
| Costa Rica | CCSS (social security), private insurance or self-pay | Law 8968 |
| Dominican Republic | An ARS (health insurer) or self-pay | Law 172-13 |
| Uruguay | A mutualista (member-funded provider), ASSE (public) or self-pay | Law 18,331 |
| Paraguay | IPS (social security), private insurance or self-pay | Law 7593 of 2025 |
| Guatemala | IGSS (social security), insurance or self-pay | No general data lawArbol applies the same standard as in the rest of the region |
| Your country | Don’t see your country? Tell us where your institution is and we’ll show you how Arbol would work there. Get in touch | |
How it works in your institution.
Patients, locations, times and figures are examples.
Your pending patients, with a date.
One campaign by call, WhatsApp and SMS to everyone with an overdue checkup.
Explore governanceAll your locations, one schedule.
Confirms the day before, reschedules and offers every freed slot to the waitlist.
See the AgendaAsk Arbi how your institution is doing.
Your team’s agent: it answers in the browser, by email or on WhatsApp, and prepares the report.
Meet ArbiMore services for your institution
How it starts and how it’s billed.
- 24/7
- answers calls, WhatsApp, SMS and email
- 7 days
- on average, to go live
- 777+
- integrations included
Billed per minute of conversation and, depending on volume, a fixed monthly charge. The terms, in writing.
It connects to what you already use.
Health records, insurers, payments and messaging: more than 777 integrations, included.
In under a dayDepending on the case, some institutions are connected that fast, with no data migration.
- Gmail
- Google Calendar
- Outlook
Questions from clinics across the region.
Does Arbol work in my country?
Yes. It’s the same service across the region: the assistant that answers and messages your patients, your team’s console, Arbi and, if you need it, Agenda by Arbol. In a 30-minute demo we review how patients reach you, who pays and your country’s data law, and we send you in writing how you would get started.
Does it speak the way people speak in my country?
Yes. It’s set up with your locations, your hours, your agreements and your country’s vocabulary (cita, hora or turno), and your team approves it before it answers anyone. Patients know they’re talking to an artificial intelligence.
Does it work with my health record and my schedule?
Yes, with the ones you already use and no data migration. Integrations are included and, depending on the case, some institutions are connected in under a day.
How does it protect my patients’ data?
Health data is sensitive across the region. Arbol announces the recording, stores the purpose of each contact, gives access by role and lets you export or delete what was recorded. Before you start, we review with you what your country’s law requires.
Does it give medical advice?
No. When it hears a warning sign, it directs the patient to emergency care following your team’s protocol and hands over to a person. That limit cannot be switched off.
Your institution, answered in your country.
30 minutes with our team, working through your institution’s cases.
Made in Colombia, with physicians and nurses on the team.