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Every message, answered. On the channel it came in.

Contactability means answering and reaching every patient on the channel they use. Arbol does it on WhatsApp, phone, text, email and your website chat, at any hour: it books appointments, answers the usual questions, sends payment links and quotes, and logs it all in your systems.

Book a demoWhat it handles

16Appointments booked

  1. Any pediatrics appointments this week?
  2. I’d like to book an appointment, please
  3. Can you move my appointment to Friday?
  4. Anything open early tomorrow?
  5. I need to see a general practitioner
  6. Can I move my follow-up to the afternoon?
  7. I’d like to book my dental cleaning
  8. Is there an appointment for my mom on Monday?
  9. Any pediatrics appointments this week?
  10. I’d like to book an appointment, please
  11. Can you move my appointment to Friday?
  12. Anything open early tomorrow?
  13. I need to see a general practitioner
  14. Can I move my follow-up to the afternoon?
  15. I’d like to book my dental cleaning
  16. Is there an appointment for my mom on Monday?

16Questions answered

  1. Do you take my EPS health plan?
  2. What time do you open on Saturday?
  3. Where is the North location?
  4. Is there parking?
  5. What documents should I bring?
  6. Is the lab open on Sunday?
  7. Is there a pediatrician at the South location?
  8. How long do results take?
  9. Do you take my EPS health plan?
  10. What time do you open on Saturday?
  11. Where is the North location?
  12. Is there parking?
  13. What documents should I bring?
  14. Is the lab open on Sunday?
  15. Is there a pediatrician at the South location?
  16. How long do results take?

12Payment links sent

  1. Can you send me the payment link?
  2. Can I pay for my visit online?
  3. I need to pay my copay
  4. Do you take cards?
  5. How do I pay for my test?
  6. Send me the link again
  7. Can you send me the payment link?
  8. Can I pay for my visit online?
  9. I need to pay my copay
  10. Do you take cards?
  11. How do I pay for my test?
  12. Send me the link again

12Quotes sent

  1. How much is an MRI?
  2. I’d like a quote for a checkup
  3. How much is a dental cleaning?
  4. What’s the self-pay price for a visit?
  5. Quote for pre-employment exams
  6. How much is the prenatal package?
  7. How much is an MRI?
  8. I’d like a quote for a checkup
  9. How much is a dental cleaning?
  10. What’s the self-pay price for a visit?
  11. Quote for pre-employment exams
  12. How much is the prenatal package?

Trusted by

  • Centro Neurológico del Norte
  • Somos Salud IPS Integral
  • Orso Visión Ópticas
  • Promover
  • Tu Oído IPS

+777 integrations

A conversation can end in many ways.

Not just in a booking. Arbol handles whatever each patient came for, on the channel they chose.

Answers the usual questions.

Web chat · 7:42 p.m.Example

  1. PatientDo you take my EPS? And are you open Saturday?
  2. Clínica NorteYes, we take your EPS. On Saturday the North location is open from 7:00 a.m. to noon.

Answered in 2 seconds, with the information your team approved

Books in the system you already use.

WhatsApp · 11:48 p.m.Example

  1. PatientAny pediatrics appointments this week? It’s for Tomás.
  2. Clínica NorteThursday the 2nd at 7:30 with Dr. Pardo. Shall I book it?
  3. PatientYes, please.

Booked on your calendar · Thursday the 2nd, 7:30

Sends the payment link without leaving the chat.

WhatsApp · 9:10 a.m.Example

  1. PatientCan you send me the link to pay for my visit?
  2. Clínica NorteOf course, Laura. Here’s your payment link for Friday’s visit.

Payment link sent in the same conversation

Quotes at your prices.

Email · 10:02 a.m.Example

  1. PatientI’d like a quote for pre-employment exams for 12 people.
  2. Clínica NorteHere’s the quote, with each exam itemized and the locations where they’re done.

Quote sent, with your organization’s prices

Calls, reminds and confirms.

Call · 6:00 p.m.Example

  1. Clínica NorteHi Jorge, this is Clínica Norte calling to remind you about your follow-up tomorrow at 8:30.
  2. PatientYes, I’ll be there.

Confirmed · recorded and transcribed

Your team leaves at 6:00 p.m.

The messages don’t.

  1. Do you open at 6 or 7 tomorrow?Answered
  2. I lost the order for my blood testOrder resent
  3. Is there a pediatrician tomorrow for my son’s checkup?Appointment booked
  4. Can I change my mom’s appointment? I can’t make itMoved to Friday
  5. How much is an obstetric ultrasound?Quote sent
  6. Can I get a certificate for work?Answered
  7. I don’t understand what my result saysHanded to a person
  8. Do I have to fast for tomorrow’s tests?Answered
  9. Send me the link to pay the copayPayment link sent
  10. Yes, I confirm my 7:30 appointmentAppointment confirmed

Arbol answers all night, with the information your team approves.

At 7:00 a.m., your team walks in to everything answered.

Colombia’s EPS health plans, your EHR, your WhatsApp, your email, your calendar and your payments. No migrations.

  • Nueva EPSEPS
  • WhatsAppChannels
  • EPS SanitasEPS
  • Gmail
  • EPS SURAEPS
  • Instagram
  • Salud TotalEPS
  • Google Calendar
  • CoosaludEPS
  • Outlook
  • MutualserEPS
  • WompiPayments
  • FamisanarEPS
  • Messenger
  • CompensarEPS
  • Google Meet
  • Savia SaludEPS
  • Teams
  • EmssanarEPS
  • PSE
  • MedifoliosEHR
  • Telegram
  • Asmet SaludEPS
  • ZoomVideo calls
  • ColmédicaPrepaid plan
  • SlackWork
  • Capital SaludEPS
  • HubSpotCRM
  • gMedicEHR
  • MailchimpEmail marketing
  • EPS SOSEPS
  • AXA ColpatriaInsurance
  • AliansaludEPS
  • ViSofEHR
  • +777integrations

Front desk stops answering the same thing a hundred times a day.

Hours, locations, accepted plans and prices: Arbol answers with the information your team approves, on every channel at once.

Nurses stop dialing patient after patient.

Arbol calls and messages every patient in the program, with the attempts and hours you set, and only hands nursing the ones who ask to speak with a person.

Billing collects, quotes, and has proof of every contact.

Payment links and quotes in the same conversation, and every message and call logged, recorded and transcribed.

And if your organization switches on Arbol governance, the same channels help you

Care.

Governance finds what’s missing from each patient’s care, alerts nurses and physicians, and patient contact reaches the patient on the channel they answer.

  1. Jorge M., 67 · diabetesExample

    8 months without a creatinine test, and the program calls for one every 6.

    Offered the test on WhatsApp · booked Thursday at 7:00

  2. Rosa T., 72 · hypertensionExample

    Her follow-up was booked with general medicine; the program calls for cardiology.

    Site coordinator alerted · rebooked before Friday

  3. Sara L., 9 · order from Dr. PardoExample

    The test on the order doesn’t match the one the program’s guideline calls for.

    Physician alerted before the order went out

Governance is a separate line, switched on when you need it. Your team sets what it reviews, whom it alerts and what Arbol tells patients.

Let’s look at your channels in Arbol.

A 30-minute demo with our team: your channels, your usual questions, your billing and your systems.

Book a demoMessage us on WhatsApp

Colombia, in operation · Built for Latin America

  • WhatsApp
  • Calls and texts
  • Email
  • Web chat

In Bogotá, at any hour. Arbol is answering on WhatsApp, calls, text, email and web chat.

WhatsApp, calls, text, email and web chat.

Your patients are messaging you.

Book 30 minutes and see who answers them.

A video call with our team, using your real channels: WhatsApp, calls, SMS, email and web chat, answered in your organization's name.

Book 30 minutesMessage us on WhatsApp
Or pick a day

support@getarbol.com

In Bogotá, at any hour. Arbol is answering.