Patient contact
Calls, WhatsApp, text messages, email and web chat, answered in your clinic's name at any hour.
See patient contactAppointment line
Artificial intelligence for clinics and IPS. So no patient falls through the cracks.
Arbol is artificial intelligence that attends to your clinic's patients: it answers calls and WhatsApp at any hour, books and confirms appointments, and calls the patients who are due back. On your number, with your schedule and your health record.
For clinics, IPS (Colombia's provider institutions), medical centers and sanatoriums across Latin America.
Walk through your clinic with Arbol, area by area
Appointment line
Nobody waits on hold. Arbol answers every call and every WhatsApp message on the first ring, day or night, holidays included, on the number you already publish.
7:02 a.m. · 14 calls at once · none on hold
Exam rooms
Every slot gets used. It confirms each appointment the day before, reminds patients how to prepare and offers any freed slot to the waitlist.
In South America, 27.8% of patients with an appointment don't show up, on average. (Health Policy, 2018)
Laboratory
No result goes unread. If a result comes back out of range or a follow-up is overdue, it alerts the treating physician and calls the patient back in.
HbA1c of 8.4% · Dr. Ruiz alerted · follow-up on Monday
Admissions & billing
It knows who pays. It asks about the insurance or the plan, quotes the copay, prepares the authorization request and sends the estimate or the payment link in the same conversation.
In Latin America and the Caribbean, 32.4% of health spending comes out of patients' own pockets. (OECD and World Bank, 2023)
Administration
Your team asks; Arbi answers. Arbi, your team's AI agent, tells you how each site and each program is doing and prepares the report for the board.
September report.pdf · by site and by program
Emergency
Your team decides here. Arbol gives no clinical advice. At any warning sign, it directs the patient to the emergency room under the protocol your team approved and hands the conversation to a person.
That limit comes built in and cannot be turned off.
Example clinic, patients and times.
Everything you just walked through is one product.
Arbol is an artificial intelligence service that attends to your patients. Your clinic gets four things:
The assistant
Answers calls, WhatsApp, text messages, email and web chat at any hour, on your number and in your clinic's name. It books, confirms and reschedules appointments, and calls the patients who are due back.
The console
Your team sees every conversation with its channel, reason, outcome, recording and transcript, plus reports by site, by day and by agent.
Arbi
Your team's AI agent. You ask for the work in everyday words: a campaign, a PDF report, a round of calls to the waitlist.
Agenda by Arbol
If you need it: your doctors' and sites' schedule, with the health record. If you already have one, Arbol works on top of yours.
How you pay
A per-minute rate and, depending on volume, a fixed monthly charge. Integrations are included, and on average you're up and running in seven days. See pricing
Every country has its own word for it. The work is the same.
In Colombia the law calls them IPS; in Chile, Peru or Mexico, clínicas or centros médicos. Arbol speaks the way each country speaks: it books the cita, the hora or the turno, knows who pays and files everything where your team looks for it.
| Country | The institution | The appointment | Who pays | The record |
|---|---|---|---|---|
| Colombia | IPS or clínica | pedir una cita | EPS, prepaid plan or self-pay | historia clínica |
| Mexico | clínica or consultorio | agendar una cita | insurer or self-pay | expediente clínico |
| Chile | clínica or centro médico | tomar hora | Fonasa, isapre or self-pay | ficha clínica |
| Peru | clínica or centro médico | separar la cita | insurer or EPS, EsSalud, SIS or self-pay | historia clínica |
| Ecuador | clínica or centro médico | agendar una cita | IESS, prepaid plan or self-pay | historia clínica |
| Panama | clínica or centro médico | sacar una cita | CSS, insurer or self-pay | expediente clínico |
| Costa Rica | clínica or centro médico | sacar una cita | CCSS, private insurer or self-pay | expediente clínico |
Behind every door, a part of Arbol.
Example patients, doctors and times.
Agenda by Arbol
Your doctors' and sites' hours in one schedule, with the health record alongside. Or Arbol works on top of the one you already use.
See the AgendaExam rooms
Governance
It finds who is due back and why, program by program, and tells the physician.
Explore governanceLab and programs
Arbi
Your team's AI agent: it answers in the browser, by email or on WhatsApp. Your patients talk to your clinic's own assistant.
Meet ArbiAdministration
It connects to what your clinic already uses. 777+ integrations.
Health records, scheduling, insurers, payments and channels from Colombia, Chile, Mexico and the rest of the region. No migrations: integrations are included and our team sets them up with you.
Health records and scheduling
The health record and the schedule your clinic already uses.
Insurers
EPS, prepaid plans, isapres and insurers across the region.
Payments
Payment links and collections in each country's currency.
Channels and work
Your patients' channels and your team's tools.
See every integration
Brands and logos belong to their respective owners.
Questions from clinics and IPS.
What is an IPS?
In Colombia, IPS stands for institución prestadora de servicios de salud, a health service provider: it is the name the law gives to whoever treats patients, from a single practice to a clinic. In Peru the rules say IPRESS, and in Chile, prestador institucional. Day to day, most of Latin America says clínica or centro médico.
Are a clinic and an IPS the same thing?
In Colombia, a clinic is one kind of IPS: every clinic is an IPS, but not every IPS is a clinic. For Arbol the work is the same: an institution with patients, a schedule, sites and someone who pays for each visit.
Does it work for a clinic in my country?
Yes. Arbol works with clinics in Colombia, Mexico, Chile, Peru, Ecuador, Panama and Costa Rica, and speaks the way each one speaks: the cita, the hora or the turno; the EPS, the isapre or the insurer.
Do we have to change our health record or our scheduling system?
No. Arbol answers on your usual number and WhatsApp and works on top of the schedule and the health record you already use, with 777+ integrations. If you prefer, Agenda by Arbol brings your doctors' and sites' schedules together with the health record. Your data can be exported in full whenever you ask.
Does it give medical advice?
Never: no doses and no diagnoses. At any warning sign, it directs the patient to the emergency room under the protocol your team approved and hands the conversation to a person. Diagnosis and treatment are always your physicians' call.
Does it say it is not a person?
Yes. In its first sentence it says it is your clinic's virtual assistant and that the call is recorded. Every conversation is kept on record, with its transcript.
What happens to my patients' data?
Health data is sensitive data across the region, and Arbol handles it under each country's law: Ley 1581 de 2012 in Colombia, the 2025 Ley Federal de Protección de Datos Personales en Posesión de los Particulares in Mexico, Ley 19.628 in Chile (and Ley 21.719, in force from December 2026), Ley 29733 in Peru, the Ley Orgánica de Protección de Datos Personales in Ecuador, Ley 81 de 2019 in Panama and Ley 8968 in Costa Rica. It is encrypted and kept separate for each institution, and the health record stays in your system.
How much does it cost, and how long does it take?
Patient contact is billed per minute and, depending on volume, the proposal may include a fixed monthly charge; governance is quoted case by case. On average, your appointment line is fully covered within seven days, and the terms are in writing.
Let's see your clinic on Arbol.
A 30-minute demo: your appointment line, your schedule, your sites and the best place to start. You leave with the proposal in writing.
Latin America · For clinics, IPS, medical centers and sanatoriums